Latest news - Page 29

Zendesk unveils its AI Dynamic Pricing Plan, enabling businesses to flexibly invest in AI and automation to meet evolving service needs.

Intellian Technologies unveils its Compact Flat Panel Series for Eutelsat's OneWeb network, enhancing global satellite connectivity for diverse users.

Mitel has partnered with Talkative to enhance its contact centre solutions through AI, aiming to improve customer interactions and operational efficiency.

Pax8 has launched the Voyager Alliance, a partner programme aimed at supporting managed service providers with tailored benefits and growth opportunities.

Schneider Electric and SA Power Networks are extending their partnership to trial SF6-free technology, aiming for a greener energy distribution in South Australia.

Cisco has launched its new Wi-Fi 7 access points, promising to enhance connectivity and security for workplaces facing increasing network demands.

HMC Capital has acquired data centre platform iseek for AUD $400 million, enhancing its strategy to launch a Global Digital Infrastructure Platform.

Complaints to Australian telecoms have plummeted to record lows, averaging just 2.7 per 10,000 services, signalling improved customer satisfaction.

Dell and Intel are expanding their AI for Telecom programme, launching new solutions aimed at enhancing efficiency for communications service providers.

Juniper Research has identified ten key telecommunications trends for 2025, signalling a transformative year for the industry with innovations like Wi-Fi 7 and 6G.

The contact centre industry is poised for transformation in 2025, with a predicted rise in demand for human interaction as consumer preferences shift.

Snom has named Fabio Albanini as its new Vice President of Global Sales, aiming to enhance its market presence and partner network worldwide.

A recent SpinTel study reveals that 70% of Australians are hesitant to choose slower internet speeds, potentially forfeiting savings on their plans.

Dell Technologies has enhanced its NativeEdge software with updates for secure, high-availability clustering, set to launch by January 2025.

Servers.com has launched a new data centre in Miami and expanded operations at five global sites to meet rising customer demand.

Zoom has appointed Mike Johnson as Head of Channel for Australia and New Zealand, with a focus on enhancing channel growth in the region.

Southeast Asia's data centre sector is booming, driven by AI growth and projected to expand by 10-28% over the next five years, according to research.

Isis Central Sugar Milling Cooperative in Queensland enhances operational efficiency by implementing Motorola's Wave PTX technology for improved communication.

RingCentral has partnered with Verint to integrate advanced workforce management and customer experience solutions, enhancing the RingCX platform for its users.

As National Recycling Week unfolds, MobileMuster urges Australians to recycle 13 million unused phones, highlighting a lack of awareness among young people.