AI to wipe out 49% of customer service jobs by 2030
less than a minute agoRoutine call-handling jobs face the sharpest risk as AI agents take over most customer queries, forcing firms to retrain staff quickly by 2030.
Australian stories
Vodafone launches EOFY sale with big handset discounts
Households facing tighter budgets may find relief in discounts of up to AUD $1,200 on iPhones, plus cheaper plans and broadband.
Australian firms lag on post-quantum crypto readiness
Only 11% of organisations are confident they can meet post-quantum deadlines, as legacy systems and tight budgets slow Australian preparations.
Zetifi launches Microsoft-native fleet safety tool
Beta customers in Australia are getting alerts and compliance records inside Microsoft 365, reducing the risk of missed lone-worker incidents.
Snowflake wins IRAP approval in Google Cloud Melbourne
Australian government agencies can now use Snowflake on Google Cloud in Melbourne for PROTECTED workloads, broadening cloud choice and assurance.
Superloop adds Wi-Fi 7 mesh bundle to broadband plans
Broadband buyers may get better whole-home coverage as the free extra device is aimed at reducing dead spots in medium-sized houses.
Australia tightens data centre scrutiny amid AI boom
Australia tightens data centre approvals as governments weigh AI power, water and jobs against AUD $51.9 billion of NSW pipeline projects.
Expert Opinions
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Latest News
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AMD expands EPYC chips for edge, telco and storage workloads
The new single-socket range targets space- and power-constrained deployments, from 5G networks to store-level AI and cloud storage.
Zyxel launches the GenAI protection for SMBs and MSPs
New controls will help SMBs and MSPs curb shadow AI use and limit data leaks as staff adopt chatbots without clear rules.
Connected drone ecosystems reshape public safety ops
Fragmented drone systems are slowing emergency decisions as agencies juggle multiple platforms, sensors and command tools in fast-moving incidents.
Vodafone launches EOFY sale with big handset discounts
Households facing tighter budgets may find relief in discounts of up to AUD $1,200 on iPhones, plus cheaper plans and broadband.
Our Editorial Team
Every story is shaped by real people: journalists, editors and contributors.
Anthony Caruana
Interview Editor
Anthony has been living and breathing technology since he was a child. He has contributed to almost every major technology publication in Australia as well as editing a few along the way. In his spare time, he likes to run, especially on trails, and plays Australian Rules football through the winter.
Damian Seeto
Gaming Contributor
Damian has been contributing for Techday since 2009 and is always available whenever a video game needs to be reviewed. Aside from being a big gamer, he is also one of biggest professional wrestling fans. Damian likes Star Wars, comic book movies and Metallica.
Darren Price
Consumer & Gaming Writer
Darren Price has been playing video games and messing with technology for 45 years. For the last fifteen years he’s been writing about games and tech, as well. He hates sport, but loves sports video games - which he puts down to a mixture of being annoyingly contrary and extremely lazy. Whilst he is completely tone deaf, he considers Rock Band to be his guilty pleasure. A geek from way back, Darren builds his own computers, collects comic books, owns several lightsabers and is a sucker for video-gaming merchandise.
David Shilovsky
Interview Editor
David joins TechDay from a primarly sports reporting background, but has a keen interest across all facets of technology, especially any Apple product, the latest in OLED televisions and gaming consoles. He brings significant editorial experience to the role, with various digital and print publications on his CV. In his spare time, David enjoys watching or playing sport, playing video games and checking out live music.
Donovan Jackson
Interview Editor
Fascinated by the technology industry after a visit to a Computer Faire in 1998, Donovan Jackson first worked as a public relations consultant for enterprise software and hardware distribution companies in 2000, then as a journalist for IDG-affiliated channel and trade publications, and as a producer of commercial content as an agency owner through the 2000s and 2010s. He has served as ITBrief editor in the last days of the printed magazine, and has a long association with TechDay as a contributor to special projects. Donovan has wide interests spanning technology, philosophy, bicycles, literature, psychology, motorcycles, travel, geography, history, general knowledge, and various combinations of these and other subjects.
Jacques-Pierre (JP) Dumas
Reviewer
With a background in media, JP is the definition of a tech nerd. After a stint as a journo, he's moved on to marketing but in his spare time, he still loves deep-diving into the best of tech, games, and films. You can chat to JP about anything from the latest console releases to supercomputer teraFLOPs and he'll be sure to have an opinion.
Analyst Insights
Industry research and analysis from leading firms.
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