Quality Management stories - Page 5

Procore has launched Safety Essentials for construction companies in Australia and New Zealand, providing compliance support and pre-built forms.

Offers 100% customer interaction coverage even in a work from home environment and provides an automated report on a programmable scorecard.

8x8 has added Voice for Microsoft Teams to enable enterprise cloud telephony, keeping the Teams experience unchanged for end users.

Records, transcribes and analyses all communications through MS Team to ensure compliance, storing it all in the cloud.

NICE inContact is offering its CXone@home solution for free for 60 days, providing workforce engagement and optimisation capabilities for remote workers.

Verint was found to a market share 30% higher than its closest competitor across all contact centre technologies.

Kyocera says its efforts to increase sustainability and reduce greenhouse missions are part of the 'Kyocera philosophy'.

The rise in omnichannel communication will be a large contributor to this growth, says Fortune Business Insights.

Vertiv has achieved ISO 14001:2015 certification for environmental management across its ANZ offices and warehouses, enhancing its sustainability credentials.

The new products and partnerships are designed to bring new levels of manufacturing predictability and quality to customers scaling to full production.

Applitools launches Ultrafast Visual Grid, an AI-powered testing platform, aiming to revolutionise app quality assurance with low-code, ultrafast capabilities.

Advanced analytics techniques for customer care are finally moving from the lab to production, using machine learning and AI to find context in customer data.

Transforming to a data-driven culture requires participation from all levels of a business, not just the top, says new research.

The Commerce Commission has released a paper outlining how it will go about approaching service quality management of telecommunications providers.

DX fails without strategy, despite tech focus, with stakeholder buy-in & cultural change key in global markets.

Cloud communication platform Twilio now has another notch under its belt, after the successful acquisition of contact centre software company Ytica.

Verint transforms customer experience in APAC with its high-demand AQM software, enabling telcos to simplify quality management through advanced AI solutions.

The company says the opportunity to employ an 'experienced consulting leader' has come about as a result of the M-Power acquisition.

Global spending on AI systems is projected to hit USD $19.1 billion in 2018, up 54.2%, as per IDC. Retail to lead, surpassing banking.

Promapp will support the provision of GoShift's centrally held QMS by providing the capability to standardise policy and procedures.