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Quality Management Stories - Page 2

Australian Stories

Quality Management stories

Calabrio unveils unified view for human & AI agents
Customer Relationship Management

Calabrio unveils unified view for human & AI agents

Calabrio launches Omni Agent Intelligence, giving contact centres a single, cross-platform view of performance for human and AI agents.

By Mark Tarre • 4 min read • Thu, 29th Jan 2026
From metrics to meaning: Rethinking KPIs in contact centres
Unified Communications

From metrics to meaning: Rethinking KPIs in contact centres

Australian contact centres risk drowning in metrics; experts urge a sharper focus on a few vital KPIs to lift service, loyalty and morale.

By Richard Lundgren • 5 min read • Wed, 17th Dec 2025

Global Stories

Quality Management stories

Apricorn gains AS9100 for aerospace-grade USB security
Data Protection

Apricorn gains AS9100 for aerospace-grade USB security

Apricorn wins AS9100 certification, becoming the sole maker of hardware-encrypted USB drives approved to aerospace and defence standards.

By Sean Mitchell • 3 min read • Thu, 26th Feb 2026
Global Rev Gen names Bosco Anthony Chief Executive Officer
Digital Transformation

Global Rev Gen names Bosco Anthony Chief Executive Officer

Global Rev Gen appoints Bosco Anthony as CEO to spearhead national expansion, AI-led products and integrated media, creative and video services.

By Sean Mitchell • 5 min read • Tue, 10th Feb 2026
Nebula & Meter partner to scale global network services
Firewalls

Nebula & Meter partner to scale global network services

Nebula and Meter team up to speed global rollouts of subscription-based enterprise networks via resellers, promising faster, consistent support.

By Mark Tarre • 4 min read • Thu, 5th Feb 2026
Siemens named Leader in Gartner QMS software ranking
Manufacturing

Siemens named Leader in Gartner QMS software ranking

Siemens named a Leader in Gartner Magic Quadrant for quality management software, spotlighting its AI-enabled, integrated QMS portfolio.

By Catherine Knowles • 4 min read • Sat, 31st Jan 2026
CPG firms modernise data systems to unlock AI at scale
Manufacturing

CPG firms modernise data systems to unlock AI at scale

Consumer goods groups race to modernise fragmented data systems as they lay foundations for scaling AI and agentic tools across factories.

By Shannon Williams • 4 min read • Thu, 29th Jan 2026
Siemens unveils Digital Twin Composer for factories
Manufacturing

Siemens unveils Digital Twin Composer for factories

Siemens launches Digital Twin Composer to build metaverse-style factory twins, unifying design, simulation and operations in 3D scenes.

By Mark Tarre • 3 min read • Wed, 14th Jan 2026
Siemens named Verdantix leader for AI-driven QMS tools
DevOps

Siemens named Verdantix leader for AI-driven QMS tools

Siemens named Verdantix leader for AI-driven quality management software, as its QMS tools gain top marks in 2025 Green Quadrant report.

By Mark Tarre • 4 min read • Wed, 14th Jan 2026
Siemens deepens Nvidia AI pact & unveils digital twin tools
Wearables

Siemens deepens Nvidia AI pact & unveils digital twin tools

Siemens deepens Nvidia AI alliance and debuts digital twin tools, targeting an industrial metaverse and copilots across factory floors.

By Mark Tarre • 4 min read • Tue, 13th Jan 2026
Why data trust is the missing link in digital transformation
Data Analytics

Why data trust is the missing link in digital transformation

Digital transformation falters not for lack of tech, but because untrusted data quietly undermines scale, speed and customer experience.

By Bobby Joseph • 5 min read • Thu, 1st Jan 2026
Data quality issues - Top causes and consequences
Data Analytics

Data quality issues - Top causes and consequences

Flawed, fragmented data is wasting time, money and AI potential; firms must fix ownership, visibility and tooling to restore trust.

By Edmund Ng • 5 min read • Mon, 22nd Dec 2025
Enterprises race to modernise asset management as digital demands rise
Data Analytics

Enterprises race to modernise asset management as digital demands rise

Enterprises ditch paper and patchwork systems for integrated, predictive asset platforms as digital transformation becomes imperative.

By Iman Ghodosi • 4 min read • Fri, 12th Dec 2025

Stories from Other Regions

Quality Management stories

i-GENTIC launches AI agents to boost FDA 510(k) success
Risk & Compliance

i-GENTIC launches AI agents to boost FDA 510(k) success

i-GENTIC unveils context-aware AI agents to spot contradictions in FDA 510(k) files, aiming to cut rework and speed device clearances.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 13th Feb 2026
SYTECH workshop sparks global interest in digital forensics
Ransomware

SYTECH workshop sparks global interest in digital forensics

SYTECH's two-day virtual workshop with Futures For All introduces 141 global pupils to digital forensics and online safety careers.

By Shannon Williams • 3 min read • Mon, 9th Feb 2026
Nexer hires Matt Birtwistle to lead UK manufacturing push
Customer Relationship Management

Nexer hires Matt Birtwistle to lead UK manufacturing push

Nexer taps Microsoft veteran Matt Birtwistle to spearhead its UK manufacturing strategy as demand for digital transformation intensifies.

By Mark Tarre • 3 min read • Fri, 30th Jan 2026
Alcatraz Rock X completes live airport facial ID tests
Data Protection

Alcatraz Rock X completes live airport facial ID tests

Alcatraz's Rock X facial authentication system has completed live trials at Honolulu airport, boosting its pitch for staff and secure-area access.

By Catherine Knowles • 3 min read • Fri, 16th Jan 2026