Customer service stories - Page 48

It is expected up to 100 permanent roles, across management, back office functions and operations, will be impacted by the end of March 2015.

Zendesk Embeddables, released today, is a suite of features in order to increase customer support and engagement on mobile and web platforms.

Transaction Services Group (TSG) has acquired UK-based direct debit billing provider Harlands Group, expanding its international operations.

F5 Networks opens new Support Centre in Auckland to expand technical support operations and provide premier customer service in Asia Pacific.

Telecom's name change to Spark dubbed a risky move by PR experts, sparking debate over the loss of brand equity and customer service.

Synnex's bold £505m buyout of IBM's customer arm reshapes the CRM BPO landscape, making Concentrix a top industry contender.

Symantec last night announced the winners of the 2013 Pacific Partner Awards at an exclusive dinner and awards ceremony.

Following a week of playing catch-up to rival Vodafone, Telecom looks ahead by hiring new chief financial officer.

FrontRange promotes Steve Lindeman to chief customer officer, a new role focused on enhancing the customer experience for their 15,000 global clients.

NAB raises the bar with a high-tech Social Media Command Centre, aiming to revolutionize customer service in the digital age.

Remember to include data recovery when you're selling disaster recovery, reminds Adrian Briscoe, Kroll Ontrack general manager, APAC.

Cloud-based software provider receives $60m to drive customer service revolution, accelerate technology innovation and continue global expansion.

The world of partner programmes can be complex and confusing. Amy Christopher, Symantec partner marketing manager, Asia Pacific and Japan, suggests so.

With VoIP's rise, IT resellers face new challenges and opportunities to enhance customer experience with cutting-edge solutions.

In an economic crunch, enhancing first-call resolution in contact centres is key to boosting customer service and cutting costs.

In 2011, businesses must integrate eCommerce with back-office systems for real-time, consistent customer information or risk falling behind.

Sir Richard Branson, Virgin Group founder, to address attendees at Microsoft's Worldwide Partner Conference in July in Los Angeles.

Integrated IT service to be pitched at resellers looking to increase account penetration and reduce customer ICT costs by up to 43%.

Vodafone, outperformed by NZ banks in customer service, pledges significant improvements to claim the top spot, including onshore support and enhanced tools.

NZ banks outrank telcos in customer service, with one in five Kiwis dissatisfied with their phone company, a new survey reveals.