Customer service stories - Page 46
What is this so called 'Age of the Customer?'
Thu, 1st Sep 2016
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crm
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data analytics
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cx
CEOs aim for better customer experience, but poor technology management continues to disappoint, says journalist.
How to get your execs and staff to embrace customer-centric cultures
Mon, 29th Aug 2016
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crm
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cx
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martech
Customer-centric cultures are the key to competitive advantage, revenue and great experiences, that's what Qualtrics has found.
Six tips for developing successful voice of customer programs
Mon, 15th Aug 2016
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crm
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cx
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martech
Customer experience will be more important than price and product as key brand differentiators, according to a report by Walker Information.
Squiz gives Vision Australia clearer view of information
Wed, 13th Jul 2016
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uc
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collaboration
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education, learning & training
A 'revitalised' intranet designed by Squiz is providing Vision Australia with improved customer service and greater collaboration between staff.
Bendigo & Adelaide Bank's secret customer service weapon? Qualtrics
Thu, 30th Jun 2016
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crm
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cx
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martech
Bendigo and Adelaide Bank has secured the #1 ranking in its customer experience brand in Australia. Its secret weapon? Qualtrics is the key.
Aussie workers disinterested, survey finds
Wed, 22nd Jun 2016
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edutech
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education, learning & training
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workplace
New research has revealed Australian workers aren't as engaged in the workplace as their employers would hope.
CompTIA launches customer retention tool for MSPs
Wed, 1st Jun 2016
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crm
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martech
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partner programmes
CompTIA launches Managed Services Client Lifecycle tool to help MSPs boost customer acquisition, retention, and growth.
Hospitals enhance staff productivity with new clinical smartphone
Mon, 30th May 2016
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crm
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cx
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martech
Honeywell recently launched a new clinical mobile device that connects hospital staff to the digital resources they need.
LogMeIn expands omni-channel customer engagement
Mon, 30th May 2016
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crm
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cx
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martech
LogMeIn recently announced a new release of BoldChat, its live chat and omni-channel customer engagement solution.
Tecala brings on new Melbourne executive to support growth
Thu, 26th May 2016
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crm
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martech
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customer service
Ryan Clements strengthens Tecala's Melbourne force, bolstering their surge in cloud and ICT services amidst expansion.
Poor customer service costing Aussie businesses $11 billion a year
Wed, 25th May 2016
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crm
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uc
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cx
Aussie firms lose £11bn annually from shoddy service, with customer patience on the brink, NewVoiceMedia research reveals.
Local Melbourne business boosts customer service with online portal
Wed, 18th May 2016
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crm
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martech
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customer service
Australian businesses are realising the power of personalised customer service via online portals that can be accessed on any device.
Gartner recognises Zendesk for innovative CRM solutions
Mon, 9th May 2016
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crm
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data analytics
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martech
Zendesk has been recognized as a leader in Gartner's 2016 CRM Customer engagement report, the only company to move quadrants this year.
Aussie companies failing when it comes to email marketing
Wed, 6th Apr 2016
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crm
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martech
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marketing
Australian companies are not utilizing email marketing to its full potential, according to research by Teradata.
REFFIND launchs new unified HR platform
Tue, 5th Apr 2016
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crm
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cx
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martech
REFFIND launches unified HR platform to improve employee experience & engagement. Simplifies pricing structure.
Promapp secures Geraldton WA contract
Thu, 31st Mar 2016
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partner programmes
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cloud services
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promapp
Cloud-based software firm Promapp has secured a contract to provide the Geraldton council in Western Australia with its cloud services.
Have you heard? Customer experience is where it's at
Tue, 22nd Mar 2016
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crm
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cx
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martech
Companies must champion customer experience to prevail, says Qualtrics MD Bill McMurray, outlining a vital six-step strategy for success.
Superior customer service aim of the game with new Verizon solution
Fri, 11th Mar 2016
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crm
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uc
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cx
Verizon introduces Unified Customer Experience Solution to enable businesses to connect with customers via web chat & social media.
Skinny and 2Degrees NZ's top mobile service providers
Mon, 7th Mar 2016
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crm
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uc
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martech
Skinny and 2Degrees have been named New Zealand's top mobile service providers, maintaining high consumer satisfaction in prepay and plan categories.
New ANZ channel head for Unit4
Mon, 29th Feb 2016
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edutech
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education, learning & training
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customer service
Chris Tithof spearheads Unit4's push in ANZ, targeting 'people-centric' sectors as they aim for a bold 100% growth.