Customer service stories - Page 47

Genesys has released new research that indicates its omnichannel engagement solution delivers big financial returns to customers.

Consumer NZ slams Spark and Vodafone for poor customer service as consumers face long wait times to get support.

The Australian economy is forecast to remain soft in the coming year. Businesses make sure they have the technology to remain resilient.

With digitisation on the rise, customers are now savvier and more demanding about how they interact with brands.

As part of the campaign is Spark's new Outage Map, which gives a real-time view of any problems on Spark's mobile broadband or landline networks.

Predictive analytics, a game changer in business, remains underexploited, even as it offers solutions for risk, marketing, and pricing.

Zendesk pioneers with first customer service add-in for Microsoft Outlook, streamlining ticket creation for users.

Aspect Software's Kristen Pimpini offers up some tip on harnessing social media for your business' customer care.

Custom apps have transformed business for Harcourts Real Estate, with the apps now winning recognition from Apple.

As the world moves into a digital age, the old methods of IT service management (ITSM) are out of date and ineffective, according to UXC Consulting.

Zendesk launches Satisfaction Prediction, its first machine learning and predictive analytics feature for customer service.

Microsoft has unveiled the opening date for its Sydney flagship store, which will be one of the two biggest stores to date for the vendor.

As the most comprehensive upgrade Dynamics CRM has seen, 2016 will include updates to enable greater intelligence, mobility, service and productivity.

API adoption in Australia and New Zealand is increasing, bringing mobile app benefits, customer satisfaction and revenue.

Kaseya revamps customer success programme, announces Alex Cuevas as CCO; plans major investments in customer support.

Vend takes a look at the top trends that are impacting retailers in 2015, and investigates how they can capitalise on them to be successful.

Identity and access management isn't just about security; instead organisations are looking to IAM to help transform customer engagement.

Skinny Mobile has received a number of accolades from the 2015 Canstar Blue Awards, achieving five stars in a range of categories.

The digital customer engagement revolution is here, and is forcing organisations to adapt their customer service strategies, or die.

Genesys has launched a new set of cloud offerings in order to expand into the Australian mid-market and strengthen its presence in New Zealand.