Customer service stories - Page 45

The report singled out online retailer Mighty Ape as having the best digital experience among all brands with a score of 35.

​Hitachi has announced the development of active-learning dialogue-data based AI technology to its human symbiotic service robot.

The New Zealand telecommunications sector is actively addressing customer service gaps through a series of initiatives led by the Telecommunications Forum.

Datacom's intelligent assistant 'Alexa' has scooped an award at the 4th Annual Intelligent Assistant Awards in San Francisco this week.

Frankie will be able to provide instant responses to a variety of common enquiries to nib's new product range including benefits available.

Today's workers want a device that is every bit as contemporary and easy to use as the smartphone they use every day.

Salesforce is taking the next generation of its Service Cloud to customers this week, adding more customisation and an interactive learning platform.

AI technologies are becoming increasingly sophisticated, and can add immense value to organisations — but they are by no means foolproof.

Pega clients can now embed the Amazon Connect experience directly into Pega Customer Service to provide agents with full customer context.

Total Communications has taken out Panasonic and CommsPlus Distribution's top partner awards, with Nexgen and Commander Centre among the winners.

The move is the latest in the trend of companies leveraging the power of AI and machine-learning in their knowledge management.

They have one goal: make it easy for brands to talk to customers and easy for users to get in touch with businesses.

Companies may have little insight into why one individual may outperform another or how to provide effective feedback that will improve performance.

MYOB partners with Genesys to revamp contact centre capabilities and provide a personalised customer service experience.

The connected customer is the symptom of their time and they are the next profit centre for all customer-facing businesses - here's some advice.

Salesforce is ramping up its conversational tools across social media and messaging apps, with the launch of LiveMessage for Service Cloud.

Report warns ANZ firms: customers favor real contact over digital, risking loyalty and satisfaction in an online rush.

Bad customer service may not just be poor training, but a deliberate shield for systemic business flaws, a troubling report suggests.

With this new version, Salesforce is making artificial intelligence and machine learning accessible to all businesses of all sizes.

You'd think that over time, we'd start getting better at the things we do. Apparently, that's not the case for customer experience.