Orro partners with Cisco to launch Managed Observability service

Orro, a prominent Australian provider of secure network and digital infrastructure services, has announced the launch of its new Managed Observability service. This service, in collaboration with Cisco, aims to enhance visibility across both internal and external networks, facilitating the swift identification and resolution of network issues.

Cisco's ThousandEyes and Orro's One Touch Control digital delivery platform support the Managed Observability service. This infrastructure enables customers to integrate data from various systems and third-party tools, thus providing a comprehensive view of their entire IT environment. Businesses can thereby monitor, manage, and optimise their technology stack regardless of their network provider.

Orro's new service is designed to provide real-time insights into network performance, which is increasingly crucial as businesses depend more on external networks. This capability allows customers to track network status in real time, manage latency changes, and identify potential weaknesses before they affect users. The level of visibility provided by the service ensures a consistent user experience, even when dealing with networks managed by external vendors.

Daniel Greengarten, CEO of Orro, commented on the service's importance: "Understanding the operating environment is crucial to effective network management. By integrating leading visibility tools like Cisco's ThousandEyes with our own One Touch Control digital delivery platform, we're empowering our customers to gain deeper insights into their networks and how they interact with others. This enhanced visibility enables customers to make informed decisions, strengthen their networks, and clearly identify areas for improvement."

The Managed Observability service has already shown significant results for Orro customers across multiple industry sectors, including Education, Retail, Transport, and Logistics. Benefits reported by these businesses include improved uptime, increased user satisfaction, enhanced system performance, and greater operational efficiency. Additionally, the service has led to reduced downtime, fewer system failures, lower operational costs, and mitigated security risks. This highlights the service's adaptability and ability to provide value across diverse IT environments.

In addition to helping resolve issues quickly, Orro's Managed Observability service includes continuous testing capabilities. These enable teams to detect potential problems early and prepare responses in advance. The service offers anomaly detection, real-time alerts, and automated remediation, collectively ensuring network stability and performance. This reduces risks and boosts operational efficiency.

The new service integrates telemetry data from various components of the technology stack, such as cloud, network, applications, and IoT environments. These data are compiled into centralised dashboards providing dynamic, real-time visualisations. This comprehensive view allows teams to troubleshoot and optimise every aspect of their IT operations, thus preventing issues before they escalate and improving overall business performance.

Orro's partnership with Cisco and the launch of the Managed Observability service highlight the increasing importance of network visibility in managing complex IT environments. By leveraging advanced tools and comprehensive data integration, the service aims to provide businesses with the insights needed to keep their operations running smoothly and efficiently.