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Latest News - Page 37

Australian patience with automated customer service is wearing thin
Customer Experience

Australian patience with automated customer service is wearing thin

Australian consumers are growing impatient with automated customer service, favouring human agents over AI-powered chatbots and voice menus, a new report finds.

By Melvin Hipolito • 4 min read • Thu, 16th Oct 2025
Tasmania's tech workforce to triple as digital skills surge by 2035
Agricultural Technology

Tasmania's tech workforce to triple as digital skills surge by 2035

Tasmania's tech workforce is set to nearly triple to over 32,000 by 2035, driven by a surge in digital skills and AUD $1.1 billion sector growth.

By Melvin Hipolito • 5 min read • Thu, 16th Oct 2025
Oracle & Microsoft join forces to automate supply chains with AI
Digital Transformation

Oracle & Microsoft join forces to automate supply chains with AI

Oracle and Microsoft have teamed up to integrate AI in supply chains, enabling manufacturers to boost efficiency and responsiveness through real-time data automation.

By Sean Mitchell • 3 min read • Thu, 16th Oct 2025
APAC firms to boost threat intelligence spend, embrace AI by 2026
Digital Transformation

APAC firms to boost threat intelligence spend, embrace AI by 2026

By 2026, 79% of Asia Pacific firms plan to boost threat intelligence spending and adopt AI to tackle rising cyber threats and regulatory demands.

By Shannon Williams • 4 min read • Wed, 15th Oct 2025
Tenable Cloud Security clears IRAP PROTECTED, Microsoft patches 167 flaws
Cloud Security

Tenable Cloud Security clears IRAP PROTECTED, Microsoft patches 167 flaws

Tenable Cloud Security gains IRAP PROTECTED approval, assuring Aussie government use; Microsoft patches 167 flaws, including critical zero-days in October update.

By Melvin Hipolito • 4 min read • Wed, 15th Oct 2025
Advent Partners backs efex's regional expansion & growth plans
Unified Communications

Advent Partners backs efex's regional expansion & growth plans

Advent Partners has acquired a majority stake in efex, backing its regional expansion and growth plans across Australia and New Zealand's managed IT services markets.

By Melania Watson • 3 min read • Wed, 15th Oct 2025
Verint named APAC AI vision leader in contact centre CX guide
Unified Communications

Verint named APAC AI vision leader in contact centre CX guide

Verint has been named a market leader in AI vision for contact centre customer experience platforms in Asia Pacific by CrayonIQ's new buyers guide.

By Sean Mitchell • 3 min read • Wed, 15th Oct 2025
Oracle unveils Acceleron upgrades to boost OCI cloud networking
Firewalls

Oracle unveils Acceleron upgrades to boost OCI cloud networking

Oracle launches new Acceleron upgrades for OCI, offering faster, secure, and more reliable cloud networking at no extra cost to users.

By Sean Mitchell • 4 min read • Wed, 15th Oct 2025
Dell unveils IR9000 rack & PowerCool eRDHx for AI efficiency
Hyperscale

Dell unveils IR9000 rack & PowerCool eRDHx for AI efficiency

Dell launches the IR9000 rack and PowerCool eRDHx cooling system to enhance AI efficiency with up to 60% reduced cooling costs and open-standard design.

By Jed Nykolle Harme • 4 min read • Wed, 15th Oct 2025
Australian drone breakthrough enables fourfold heavier payloads
Drones

Australian drone breakthrough enables fourfold heavier payloads

Australian firm Freespace Operations unveils a drone system that lets multiple drones carry 100kg together, quadrupling single drone payloads.

By Melvin Hipolito • 4 min read • Tue, 14th Oct 2025
Microlise & Logmaster team up to boost transport safety tools
Fleet Management

Microlise & Logmaster team up to boost transport safety tools

Microlise and Logmaster have integrated fatigue management tools to boost safety and simplify compliance for Australian transport operators.

By Melania Watson • 3 min read • Tue, 14th Oct 2025
Most Australians fear AI impact, urge action on tech trust gap
Robotics

Most Australians fear AI impact, urge action on tech trust gap

Most Australians fear losing control amid AI advances, urging urgent government action to build trust and manage the technology's societal impact.

By Melania Watson • 4 min read • Tue, 14th Oct 2025
Cloudflare teams with Oracle for secure AI workloads in multicloud
Firewalls

Cloudflare teams with Oracle for secure AI workloads in multicloud

Cloudflare partners with Oracle to deliver a unified, secure platform for AI workloads across hybrid and multicloud environments via Oracle Cloud Infrastructure.

By Sean Mitchell • 4 min read • Tue, 14th Oct 2025
Customer Science hires Chris Borg to lead new partner programme
Unified Communications

Customer Science hires Chris Borg to lead new partner programme

Customer Science has appointed Chris Borg as partner manager to develop its partner programme and enhance its CX alliance ecosystem from Sydney.

By Melvin Hipolito • 3 min read • Mon, 13th Oct 2025
Hands-on Review: Apple iPhone 17 Pro Max 512GB - Cosmic Orange
Gaming

Hands-on Review: Apple iPhone 17 Pro Max 512GB - Cosmic Orange

Apple's latest flagship balances raw performance with careful design, combining lasting battery life, serious camera upgrades and a hint of what's next.

By Sean Mitchell • 5 min read • Mon, 13th Oct 2025
Zendesk launches AI-powered voice agents & analytics upgrades
Unified Communications

Zendesk launches AI-powered voice agents & analytics upgrades

Zendesk unveils AI-powered Voice Agents and advanced analytics, aiming to boost customer service efficiency and reach USD $200m AI revenue this year.

By Sean Mitchell • 4 min read • Thu, 9th Oct 2025
Hands-on Review: Apple Watch Series 11 GPS + Cellular
Wearables

Hands-on Review: Apple Watch Series 11 GPS + Cellular

The Apple Watch Series 11 GPS + Cellular offers a slimmer, tougher design with 24-hour battery life and innovative health features like hypertension alerts and sleep scoring.

By Sean Mitchell • 5 min read • Thu, 9th Oct 2025
Wi-Fi solutions improve emergency responses & critical calls
Unified Communications

Wi-Fi solutions improve emergency responses & critical calls

The Wireless Broadband Alliance has unveiled reports showing how Wi-Fi can enhance emergency calls and aid first responders during crises when cellular networks fail.

By Catherine Knowles • 5 min read • Thu, 9th Oct 2025
Ransomware surge in Q3 2025 as new alliances target more sectors
Ransomware

Ransomware surge in Q3 2025 as new alliances target more sectors

Ransomware attacks hit a record in Q3 2025 as new alliances broaden targets to sectors like healthcare and critical infrastructure worldwide.

By Shannon Williams • 5 min read • Thu, 9th Oct 2025