Quality Management Stories - Page 9

Global Stories

Quality Management stories

Customer Relationship Management

Contact centre market to see 14.6% CAGR over next five years

The rise in omnichannel communication will be a large contributor to this growth, says Fortune Business Insights.

By Ben Moore • 3 min read • Fri, 12th Jul 2019

Partner Programmes

Hyve announce G-Cloud 11 accreditation for increased range of managed services

Hyve has also been recertified for three key ISO standards, covering security, quality management and cloud services.

By Staff Writer • 2 min read • Tue, 9th Jul 2019

Supply Chain

Vertiv certified for energy efficiency in ANZ

Vertiv has achieved ISO 14001:2015 certification for environmental management across its ANZ offices and warehouses, enhancing its sustainability credentials.

By Staff Writer • 2 min read • Thu, 6th Jun 2019

Manufacturing

HP drives 3D printing for the manufacturing industry

The new products and partnerships are designed to bring new levels of manufacturing predictability and quality to customers scaling to full production.

By Staff Writer • 4 min read • Fri, 10th May 2019

Hyperscale

DigiPlex issues Nordics' largest ever data centre bond

The data centre developer and operator says the issue is to fuel for 'continued rapid growth' in a region that continues to attract international investment.

By Staff Writer • 3 min read • Mon, 6th May 2019

Data Analytics

Applitools sets sights on AI-powered end-to-end visual testing

Applitools launches Ultrafast Visual Grid, an AI-powered testing platform, aiming to revolutionise app quality assurance with low-code, ultrafast capabilities.

By Staff Writer • 3 min read • Wed, 3rd Apr 2019

Customer Relationship Management

How AI benefits customer service

Advanced analytics techniques for customer care are finally moving from the lab to production, using machine learning and AI to find context in customer data.

By Brendan Maree • 4 min read • Mon, 25th Feb 2019

Data Analytics

How to use your data skills to keep a step ahead

Transforming to a data-driven culture requires participation from all levels of a business, not just the top, says new research.

By Steve Singer • 4 min read • Fri, 8th Feb 2019

Unified Communications

ComCom outlines plans for telco oversight

The Commerce Commission has released a paper outlining how it will go about approaching service quality management of telecommunications providers.

By Ben Moore • 2 min read • Fri, 30th Nov 2018

Network Infrastructure

Strategies for avoiding digital transformation failures

DX fails without strategy, despite tech focus, with stakeholder buy-in & cultural change key in global markets.

By Tania Mushtaq • 6 min read • Sat, 10th Nov 2018

Customer Relationship Management

Twilio acquires contact centre software company Ytica to push workforce optimisation

Cloud communication platform Twilio now has another notch under its belt, after the successful acquisition of contact centre software company Ytica.

By Sara Barker • 2 min read • Wed, 12th Sep 2018

Customer Relationship Management

Verint takes CX to new heights with in-demand AQM solution in APAC

Verint transforms customer experience in APAC with its high-demand AQM software, enabling telcos to simplify quality management through advanced AI solutions.

By Sara Barker • 4 min read • Thu, 12th Jul 2018

Data Analytics

DXC Red Rock looking for NZ analytics leadership after M-Power acquisition

The company says the opportunity to employ an 'experienced consulting leader' has come about as a result of the M-Power acquisition.

By Patrick Martlew • 2 min read • Tue, 22nd May 2018

Encryption

Beijing Sansec takes cryptographic solutions to RSA Conference

Sansec, which is headquartered in Beijing, China, says it is committed to information security solutions & services based on cryptographic technology.

By Sara Barker • 2 min read • Mon, 23rd Apr 2018

Stories from Other Regions

Quality Management stories

DataCentre infrastructure

Choosing the right data centre for your hybrid IT strategy

Choosing the right data centre for your hybrid IT strategy can ensure agility, flexibility, and security. Why AIMS Data Center in Malaysia leads the charge.

By Staff Writer • 5 min read • Thu, 14th Mar 2019