TelcoNews Australia - Telecommunications news for ICT decision-makers
Australia

IT support Stories - Page 5

Australian Stories

IT support stories

Boroondara adopts Datacom Datascape for council revamp
Customer Relationship Management

Boroondara adopts Datacom Datascape for council revamp

Boroondara selects Datacom Datascape to overhaul property, rates and permits systems, aiming for streamlined services and future AI automation.

By Mark Tarre • 3 min read • Thu, 15th Jan 2026

Global Stories

IT support stories

ControlUp unveils multi-tenant DEX platform for MSPs
Mobile Device Management

ControlUp unveils multi-tenant DEX platform for MSPs

ControlUp has launched a multi-tenant digital experience platform and partner programme to help MSPs automate IT, boost CX and grow revenue.

By Joseph Gabriel Lagonsin • 5 min read • Fri, 23rd Jan 2026
Rimini Street touts Agentic AI ERP as upgrades stall
Data Analytics

Rimini Street touts Agentic AI ERP as upgrades stall

Rimini Street pitches Agentic AI ERP and Smart Path savings as CIOs delay costly Oracle and SAP upgrades amid rising budget pressure.

By Joseph Gabriel Lagonsin • 5 min read • Wed, 21st Jan 2026
TeamViewer chief predicts AI's practical turn by 2026
Digital Transformation

TeamViewer chief predicts AI's practical turn by 2026

TeamViewer boss Oliver Steil says 2026 will mark AI's shift from hype to Monday-morning results, human-centric workflows and trusted autonomy.

By Sean Mitchell • 4 min read • Fri, 16th Jan 2026
SOTI tips AI & automation to transform Aussie mobility
Robotics

SOTI tips AI & automation to transform Aussie mobility

SOTI predicts AI, automation and on-device intelligence will overhaul how Australian retailers, logistics and healthcare manage mobility by 2026.

By Mark Tarre • 5 min read • Thu, 8th Jan 2026
ServiceNow buys Moveworks to build AI 'front door'
Digital Transformation

ServiceNow buys Moveworks to build AI 'front door'

ServiceNow buys AI assistant specialist Moveworks to create a single conversational 'front door' into automated workflows across the enterprise.

By Sean Mitchell • 4 min read • Wed, 17th Dec 2025
SonicWall rolls out AI chat & tools for self-service
Firewalls

SonicWall rolls out AI chat & tools for self-service

SonicWall launches AI chat, unified search and tutorials to speed self-service support while keeping traditional help channels in place.

By Sean Mitchell • 4 min read • Mon, 15th Dec 2025
Riverbed unveils AI tool to automate workplace IT support
Unified Communications

Riverbed unveils AI tool to automate workplace IT support

Riverbed launches Aternity Self-Service, an Agentic AI tool that automates diagnosis and fixes for common workplace IT issues.

By Melvin Hipolito • 5 min read • Thu, 11th Dec 2025
ASUS wins deal to supply 8,500 Chromebooks to ACT
eLearning

ASUS wins deal to supply 8,500 Chromebooks to ACT

ASUS and ASI Solutions will deliver over 8,500 rugged Flip/Touch Chromebooks to ACT public schools in a major 2026 hardware refresh.

By Melvin Hipolito • 4 min read • Wed, 10th Dec 2025
AI-led workplaces twice as likely to beat revenue goals
Digital Transformation

AI-led workplaces twice as likely to beat revenue goals

Firms that embed AI in digital workplace tools are twice as likely to beat revenue goals, as gaps widen with slower-moving rivals.

By Melania Watson • 4 min read • Wed, 10th Dec 2025
Cohesity earns top Cisco award for durable growth & innovation
Storage

Cohesity earns top Cisco award for durable growth & innovation

Cohesity wins Cisco SolutionsPlus top partner award for 2025, recognised for growth, innovation and joint data protection and AI solutions.

By Melania Watson • 2 min read • Fri, 5th Dec 2025
Zendesk integrates AI-powered tools into Microsoft 365
Human Capital Management

Zendesk integrates AI-powered tools into Microsoft 365

Zendesk integrates AI-powered support tools into Microsoft 365, enabling seamless employee service in IT, HR and Finance within familiar apps.

By Jake MacAndrew • 3 min read • Fri, 21st Nov 2025

Stories from Other Regions

IT support stories

Hubtel IT grows team to drive AI & cyber security push
Digital Transformation

Hubtel IT grows team to drive AI & cyber security push

Hubtel IT boosts staff by 25% and targets GBP £2.5m turnover as it ramps up AI and cyber security services for UK small businesses.

By Karen Joy Bacudo • 4 min read • Wed, 21st Jan 2026
Rimini Street boosts SAP support for SP Electricity NW
Digital Transformation

Rimini Street boosts SAP support for SP Electricity NW

SP Electricity North West halves SAP support costs and fixes chronic login woes after switching maintenance and SSO services to Rimini Street.

By Joseph Gabriel Lagonsin • 4 min read • Wed, 7th Jan 2026
Automation, on-device AI and operational visibility: The 2026 tech trends powering Canada's digital future
Data Protection

Automation, on-device AI and operational visibility: The 2026 tech trends powering Canada's digital future

Automation, on-device AI and smarter device management are set to transform Canada's frontline industries and redefine digital operations by 2026.

By Shash Anand • 4 min read • Fri, 19th Dec 2025
Cegal expands UK tech apprenticeships & mentoring schemes
DevOps

Cegal expands UK tech apprenticeships & mentoring schemes

Cegal boosts UK tech apprenticeships and mentoring with Microsoft-backed training to tackle IT skills gaps and fast-track new talent.

By Catherine Knowles • 5 min read • Fri, 12th Dec 2025
Q&A: How software waste and complexity are undermining the UK's productivity ambition
Digital Transformation

Q&A: How software waste and complexity are undermining the UK's productivity ambition

UK firms waste 20% of software spend and lose 7% of revenue to complexity, hindering productivity amid the Autumn Budget's focus on efficiency.

By Simon Hayward • 5 min read • Thu, 4th Dec 2025