IT support stories - Page 5

As Windows 10 support will end in October 2025, businesses must upgrade to Windows 11 for enhanced security, stability, productivity, and lower IT costs.

The CompTIA A+ certification has been revamped to address crucial areas like artificial intelligence and cybersecurity, reflecting the shifting landscape of tech support roles.

SOTI has partnered with Urovo to enhance mobile device reliability in the transport sector, aiming to minimise downtime caused by device malfunctions.

Tray.ai has acquired Vanti to enhance its AI integration systems, aiming to advance adaptive AI agents capable of thriving in dynamic business environments.

Automation and AI are revolutionising IT management, enabling professionals to escape mundane tasks and boost productivity, paving the way for greater innovation.

Pulseway has made significant strides in IT remote monitoring, launching innovative features like enhanced mobile device management and AI-powered tools to optimise operations.

monday.com has launched its AI-driven enterprise service management platform, monday service, now available for all users after a successful beta phase.

Wild Tech has appointed Dan Whittle as General Manager of Managed Services, aiming to enhance its AI-driven technology solutions and business expansion.

Dan Whittle is appointed General Manager of Managed Services at Wild Tech, steering the company towards advanced technology solutions and AI integration.

TeamViewer has integrated its remote support capabilities with Google Meet, allowing users to troubleshoot issues directly during meetings without extra installations.

Specsavers is set to save a significant amount over the next three years by switching support services from Oracle to Spinnaker, enhancing customer experience.

TechConnect's partnership with Marist Brothers has achieved a 30% cut in technology costs and improved their Microsoft Cloud migration strategy.

New research reveals 31% of organisations face daily challenges with Virtual Desktop Infrastructure, highlighting crucial support needs amid cost pressures.

Akamai Technologies has enhanced its cloud security solutions, improving application performance and visibility for users on AWS and Azure amid rising cyber threats.

Information Leadership has unveiled iWorkplaceElements, a self-deployable SharePoint solution aiming to streamline content management and reduce IT reliance.

As 44% of employees work remotely, experts warn that outdated VPNs hinder security and productivity, urging a vital shift to Zero Trust solutions.

Canary Technology Solutions has acquired Wyntec, aiming to boost its Managed IT Services and strengthen its presence in Queensland's market.

Freshworks has unveiled the Freddy AI Agent, designed to boost customer and employee experiences by autonomously resolving service requests in minutes.

Freshworks has launched Freddy AI Agent, an innovative tool that autonomously resolves 45% of customer queries, promising quick, no-code deployment.

Freshworks has launched its Freddy AI Agent, promising rapid, no-code deployment within 30 minutes, aimed at enhancing customer service for midmarket firms.