IT support stories - Page 3

Rimini Street pitches Agentic AI ERP and Smart Path savings as CIOs delay costly Oracle and SAP upgrades amid rising budget pressure.

Australian SMEs face rising IT fragility as cloud-era misconfigurations, weak oversight and reactive support quietly erode resilience.

TeamViewer boss Oliver Steil says 2026 will mark AI's shift from hype to Monday-morning results, human-centric workflows and trusted autonomy.

Boroondara selects Datacom Datascape to overhaul property, rates and permits systems, aiming for streamlined services and future AI automation.

SOTI predicts AI, automation and on-device intelligence will overhaul how Australian retailers, logistics and healthcare manage mobility by 2026.

ServiceNow buys AI assistant specialist Moveworks to create a single conversational 'front door' into automated workflows across the enterprise.

SonicWall launches AI chat, unified search and tutorials to speed self-service support while keeping traditional help channels in place.

Riverbed launches Aternity Self-Service, an Agentic AI tool that automates diagnosis and fixes for common workplace IT issues.

ASUS and ASI Solutions will deliver over 8,500 rugged Flip/Touch Chromebooks to ACT public schools in a major 2026 hardware refresh.

Firms that embed AI in digital workplace tools are twice as likely to beat revenue goals, as gaps widen with slower-moving rivals.

Cohesity wins Cisco SolutionsPlus top partner award for 2025, recognised for growth, innovation and joint data protection and AI solutions.

Zendesk integrates AI-powered support tools into Microsoft 365, enabling seamless employee service in IT, HR and Finance within familiar apps.

Rackspace Technology launches AI Launch Pad, a private-cloud service to help businesses overcome AI adoption challenges and boost returns across sectors.

Silicon Labs cuts annual SAP support costs by 50% through a multi-year deal with Rimini Street, enhancing system stability and AI-driven ERP upgrades.

TeamViewer launches Tia, an AI agent that autonomously detects and resolves routine IT issues, streamlining support while keeping complex cases for human teams.

SOTI upgrades its ONE Platform to enhance device security, speed, and operational visibility, helping retailers boost efficiency and meet rising consumer expectations.

A SolarWinds survey reveals user error as the top IT issue, disrupting work for 33% of global IT professionals surveyed.

TeamViewer and Salesforce have unveiled an AI-powered integration for IT support, aiming to streamline remote assistance and boost digital workplace productivity.

SOTI updates its ONE Platform in Australia to cut mobile tech downtime, boosting logistics efficiency and easing stress for transport workers.

DriveSavers and Computer Troubleshooters have teamed up to offer advanced data recovery and ransomware response services to Australian small and medium-sized businesses.