Customer Support stories - Page 12

Older Australians, buoyed by financial security, drive retail growth with a preference for personalised service, quieter stores, and tech support in Australia.

Metaforms, a San Francisco AI startup, has raised USD $9 million to enhance market research efficiency with innovative AI automation tools.

Datadog has named Roz Gregory as Regional Vice President for Australia and New Zealand, aiming to boost enterprise growth and customer support.

Optus has launched Expert AI, an AI platform that assists frontline staff in real time to improve customer service and resolve queries faster.

Optus has introduced Expert AI, powered by Google Cloud, to assist frontline staff and enhance customer service with real-time insights and faster resolution.

Avetta expands its Asia-Pacific footprint with new Sydney and upgraded Newcastle offices, boosting local support and tech integration amid rising safety demands.

ServiceNow launches agentic AI management in Asia Pacific as AI spending dips, aiming to better integrate human workers and AI agents for improved business outcomes.

NetSuite's new Text Enhance Translate uses AI to instantly translate over 20 languages within workflows, boosting global team collaboration and efficiency.

Sydney teen Liam Newby's Celvoir agency offers bespoke web design with no upfront costs, boosting brands' online success through tailored digital solutions.

Pipe has launched four AI agents to speed up small business funding, automating fraud checks and payments to cut decision times from weeks to minutes.

Young Australians prioritise cautious online spending by favouring debit cards and demanding value, shaping evolving payment and delivery preferences in eCommerce.

OpenText launches Cloud Editions 25.3, featuring AI-powered tools and enhanced cybersecurity to boost enterprise information management and regulatory compliance.

Publicis Sapient has launched its AI-powered Multi-Agentic Platform for Customer Services on AWS Marketplace to boost customer service efficiency and scalability.

Financial firms widely adopt generative AI beyond chatbots, enhancing fraud detection and cybersecurity despite concerns over skills and security risks.

Brainfish has raised USD $6.4m to expand its AI-powered customer support technology, establish a US HQ, and grow its global market presence.

Optus cuts prices on new Business nbn plans, adding faster speeds, 4G backup, and bundle discounts to support small businesses and simplify consumer choices.

Manhattan Associates enhances its Active Omni platform with AI to speed up customer service and support Tap to Pay via iPhone in stores across retail settings.

Qantas confirms data breach affecting six million customers, raising concerns over cybersecurity in aviation and prompting urgent crisis response measures.

AI agents are transforming business and cybersecurity by automating tasks, reducing response times, and enhancing threat detection with human oversight.

Agentic AI is boosting productivity and innovation across Australia, helping firms tackle skills shortages and accelerate development in multiple sectors.