Customer Support stories - Page 11

Zoom rolls out AI upgrades across sales, service and events platforms, enhancing automation, personalised engagement and operational efficiency by 2026.

Samsung has rolled out its Home Appliances Remote Management service to 122 countries, supporting 17 languages for smarter, remote appliance care.

NiCE has topped the 2025 Gartner Magic Quadrant for CCaaS, leading in both Ability to Execute and Completeness of Vision for the first time.

Zoho reports 20% growth in Australia and New Zealand, attributed to long-term strategy, product innovation, and focus on small businesses.

Zoho unveils domain-specific AI models focused on enterprise productivity, privacy and cost control, steering clear of general-purpose chatbots.

Supersonik raises USD $5 million to launch a multilingual AI agent that instantly delivers personalised live product demos via video calls worldwide.

Over a third of Australian businesses use AI chat tools for customer service, with another 39% planning adoption to boost satisfaction and accessibility.

AI-driven sentiment analysis reveals customer feelings in real time, enabling contact centres to improve service quality and agent coaching effectively.

Salesforce launches AI tools for public sector and expands in Canberra, enhancing digital services as Australia ranks seventh in global AI readiness.

Fergus has appointed Hugh Walker as Head of Customer Experience to lead customer teams and enhance its job management software platform globally.

Klearcom's AI-powered platform now automates United World Telecom's global number testing, boosting service reliability across 100+ countries and time zones.

Most Australian SMEs adopt AI tools without strategies, risking missed growth opportunities despite urgent investments and competitive pressures.

Agoda introduces the AI-powered Property AMA Bot to provide travellers with instant, accurate hotel information across all its platforms, enhancing booking ease.

A responsive, seamless contact centre is vital for Australian firms to rebuild customer trust amid rising cyber threats, says Kore.ai's Paul Rilstone.

Xsolla has launched a new Unity SDK to help developers monetise games directly, with cross-platform support and over 1,000 payment methods worldwide.

More than half of Australians are frustrated with customer service bots and may stop buying from brands that fail to resolve their issues quickly and effectively.

NiCE expands its AI partnership with Salesforce to unify customer service via deeper integration between CXone Mpower and Service Cloud platforms.

Australian retailers must harness AI and emotional intelligence to meet fast-changing Gen Z and millennial expectations for seamless, personalised shopping.

Nearly half of digital projects fail to meet goals, often due to poor communication; upgrading platform engineering messaging boosts adoption and impact.

8x8 reports a 150% rise in AI-powered customer interactions and unveils new tools enhancing CX with AI-driven insights and secure payment options.