Customer Support stories - Page 10

Zoho launches free agentic AI features across its core business apps to ease AI adoption by automating tasks without added costs for users.

Extreme Networks has been named a Leader in the IDC MarketScape 2025 report for its AI-powered WLAN solutions and expertise in high-density deployments.

Gallagher Security teams up with ISTC to expand its reach and offer tailored security solutions across Latin America and the Caribbean.

Aryaka has launched a revamped partner programme to accelerate global channel growth, boosting support and incentives for distributors and resellers worldwide.

Coveo has enhanced AI support on Agentforce with custom context passthrough tools, boosting response accuracy and accelerating issue resolution for enterprises.

OpenText has launched Cloud Editions 25.4 to enhance AI readiness, secure data management, and compliance for businesses adopting artificial intelligence.

TeamViewer and Salesforce have unveiled an AI-powered integration for IT support, aiming to streamline remote assistance and boost digital workplace productivity.

Salesforce has launched Agentforce 360, a platform that unites human employees and AI agents to boost workplace productivity and customer service.

Brennan has upgraded its customer service with NiCE CXone Mpower, boosting scalability, AI automation, and efficiency across contact centres in Australia.

Zendesk unveils AI-powered Voice Agents and advanced analytics, aiming to boost customer service efficiency and reach USD $200m AI revenue this year.

NTT DOCOMO Ventures has invested in US firm HappyRobot, whose AI Worker platform automates tasks like calls and emails, boosting enterprise efficiency.

Organisations using NiCE's AI-driven CXone Mpower platform report faster response times, better service quality, and improved staff efficiency across sectors.

Snowflake unveils Cortex AI for Financial Services to unify data ecosystems, enabling secure AI model deployment and integration with top industry platforms.

Australian insurers face over AUD $1.8bn in weather claims in early 2025 amid rising extreme events, boosting AI use to manage surges and fraud.

Moreton Bay offers 1,000 local businesses six months of free access to Xero and Constant Contact digital tools with training to boost growth and profits.

OutSystems launches Agent Workbench, a platform enabling enterprises to deploy and manage AI agents, improving workflows and digital experiences across sectors.

Australian consumer loyalty relies heavily on trust and high-quality service, with 86% likely to abandon brands after poor customer support experiences.

Choosing an AI-powered contact centre platform in 2026 is vital for businesses aiming to enhance customer experience and support future growth effectively.

Recent APRA rules and rising outages have pushed Australian firms to prioritise reliable, AI-driven customer experiences over mere interface design.

Australian businesses are leveraging AI technology to halve call centre waiting times, boosting customer service and employee satisfaction across the sector.