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Australia

Customer service stories - Page 5

Warren willis chief information officer

P&N Group unifies bank service with Genesys, Salesforce

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Australia's P&N Group has adopted Genesys-Salesforce CX Cloud to unify P&N Bank and BCU Bank contact centres and cut admin for staff.
Netsuite

With NetSuite Next, NetSuite seeks title of the top AI cloud ERP

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NetSuite unveils NetSuite Next AI assistant and tools in ANZ push, staking claim to the emerging #1 AI cloud ERP crown.
Emma fawcett

Compare Club widens health insurance panel to 10 funds

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Compare Club adds HBF, HIF and see-u to its panel, lifting coverage to about 67% of Australia's private health insurance market.
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Wipro launches NVIDIA-powered AI data centre stack

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Wipro unveils an NVIDIA-powered AI data centre stack to help global enterprises shift AI from isolated pilots to secure, scaled operations.
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Infobip report marks shift to omnichannel AI messaging

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Infobip data shows single-channel alerts collapsing as brands pivot to omnichannel, AI-led conversations across SMS, RCS, WhatsApp and voice.
Jason maynard

Qualtrics boosts CX suite with new AI & automation tools

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Qualtrics unveils AI-driven CX upgrades to unify feedback, automate text analysis and deploy agents that resolve customer issues in real time.
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Telstra leads NBN brand funnel as trust crowns Aussie

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Telstra tops national NBN brand funnel measures, while Aussie Broadband emerges as the most trusted provider in Conjointly's new tracker.
Devesh

Lendi plots AI-native future with MongoDB data revamp

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Lendi Group taps MongoDB to rebuild data platform and go fully AI-native by 2026, targeting faster rollout of mortgage and property services.
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Qualtrics unveils AI tools to fix customer issues fast

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Qualtrics launches AI-powered customer experience tools to unify feedback, automate analysis and fix service issues before they escalate.
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Robinhood fund buys into Stripe, AI start-up ElevenLabs

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Robinhood Ventures Fund I adds Stripe and ElevenLabs stakes to give retail investors listed access to late-stage private tech firms.
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Kore.ai unveils platform to tackle enterprise AI sprawl

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Kore.ai has launched an Agent Management Platform to give enterprises a unified control layer over fast-growing, fragmented AI agent estates.
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TCS unveils Nvidia-powered Rapid Outcome AI platform

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TCS launches Nvidia-based Rapid Outcome AI to help enterprises scale predictive, generative and vision AI across operations and industries.
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Hexaware unveils Agentverse AI platform for enterprises

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Hexaware launches Agentverse, a governed AI agent platform with 600+ prebuilt agents to scale automation across enterprise operations.
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Pattern appoints David Jennison to lead European growth

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Pattern appoints ex-Amazon eCommerce Specialist David Jennison as Europe MD to spearhead marketplace-driven growth and AI-powered expansion.
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Retailers warned: identity gaps blunt AI personalisation

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Amperity warns identity gaps and flat budgets mean AI-led retail personalisation remains generic, missing high-intent moments for shoppers.
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NCS links agentic AI to NVIDIA stack for sovereign use

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NCS integrates its agentic AI platforms with NVIDIA AI Enterprise to deliver sovereign, production-grade AI for regulated sectors across Asia.
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Vection wins AUD $4m in Algho AI deals across Italy

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Vection lands AUD $4m in new Algho AI contracts across Italy, expanding deployments in rail, healthcare, utilities and hospitality.
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AI lag puts Australian firms at risk of losing ground

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Australian firms' slow, piecemeal AI adoption risks wasted investment and lost ground to faster-moving global rivals, TP leaders warn.
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Qualtrics named Leader in 2026 Gartner VoC Quadrant

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Qualtrics again tops Gartner's 2026 Voice of the Customer rankings, leading on execution, vision and AI-driven experience agents.
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8x8 launches Engage globally to extend customer CX

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8x8 rolls out Engage globally, arming frontline and specialist teams with contact centre-grade tools to unify customer experience.