Customer service stories - Page 3
Tollring unveils AI tools for customer conversation analysis
This month
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uc
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devops
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data analytics
Tollring launches AI features to let managers query call recordings in plain English and automate quality checks with over 90% accuracy.
8x8 launches AI Studio for customer experience agents
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saas
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uc
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data protection
8x8 unveils AI Studio to let customer experience teams build agents with natural language, aiming to cut integration delays and costs.
StorMagic posts 36% growth as VMware rivals gain ground
This month
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virtualisation
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hyperscale
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converged infrastructure
StorMagic says customers fleeing VMware and rising hardware costs helped drive 36% annual recurring revenue growth as it expands partners.
akto named Boomi Platinum Partner in AI readiness push
This month
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data analytics
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digital transformation
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partner programmes
akto wins Boomi Platinum Partner status as enterprises in Australia and New Zealand seek stronger integration, governance and data foundations for AI.
Peacock Bros RFID cuts box retrieval to one worker
This month
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data protection
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document management
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digital transformation
Peacock Bros' RFID rollout lets a global records company find tagged boxes with one worker, replacing forklift searches across Australia and New Zealand.
Late same-day freight lifts costs as fuel surcharges rise
This month
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supply chain
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ai
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e-commerce
MachShip says fuel surcharges have lifted Australian freight costs as same-day and next-day deliveries miss deadlines more often than standard services.
Infobip launches AgentOS platform, targets agentic AI shift
This month
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uc
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digital transformation
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mfa
Infobip marks 20 years with AgentOS launch as it pushes into agentic AI, aiming to unify customer data and let AI agents act across channels.
Qlik partners ServiceNow to embed analytics in workflows
This month
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data analytics
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data fabric
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rpa
Qlik and ServiceNow team up to pipe governed analytics and metadata into workflows, aiming to sharpen AI agents' decisions across enterprise systems.
Westpac NZ launches Microsoft AI contact centre platform
This month
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network infrastructure
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digital transformation
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hyperscale
Westpac NZ rolls out Microsoft Dynamics 365 Contact Centre with AI support, aiming to speed up calls and cut waits across New Zealand branches.
Supply chain operators: Here's how to make AI and data work for you
This month
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crm
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data analytics
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digital transformation
Logistics firms are sitting on rich data, but disconnected systems are draining time and money; experts say start with one clear fix, not a grand AI overhaul.
8x8 wins Gold for Engage at New York design awards
This month
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saas
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uc
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digital transformation
8x8's Engage platform has won Gold at the NY Product Design Awards, with judges praising its unified workspace for customer-facing staff.
Synthflow appoints Matt Alexander as Channel Chief
This month
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saas
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uc
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digital transformation
Synthflow names Matt Alexander Vice President of Channel and Alliances to deepen partner ties and drive international AI growth.
Minor Hotels unveils global AI platform with Google
This month
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uc
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data protection
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data analytics
Minor Hotels teams up with Google, Salesforce, OneTrust and Deloitte on an AI-led data platform to sharpen guest service across 640 properties.
ABBYY & Tecala launch end-to-end document workflow tool
This month
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digital transformation
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partner programmes
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rpa
Tecala and ABBYY unveil a document-processing platform for enterprise workflows, aiming to cut manual checks in accounts payable and insurance claims.
Oracle launches agentic apps across Fusion Cloud suite
This month
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crm
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manufacturing
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digital transformation
Oracle unveils 25 AI-powered apps across finance, HR and customer service, as it pushes agentic software deeper into core business workflows.
Twilio survey finds conversational AI adoption gap widens
This month
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uc
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data protection
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digital transformation
Twilio survey shows conversational AI is moving from pilots to live use, with current adopters reporting stronger governance confidence and clearer business gains.
Why robust AI governance is key to building trust in agentic AI systems in FY2027
This month
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digital transformation
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cx
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martech
Australian businesses are set to boost AI spending in FY2027, but experts warn autonomous agents need strict controls to avoid legal and reputational risk.
Australia map shows AI risk for clerks & telemarketers
This month
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uc
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agricultural technology
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data analytics
Australian map scores 358 occupations for AI risk, with clerks and telemarketers most exposed while trades and farming stay lower down.
MYOB & Microsoft strike AI deal for small businesses
This month
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data analytics
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digital transformation
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financial systems
MYOB and Microsoft strike five-year AI pact to bring cash-flow forecasts, compliance prompts and staff copilots to SMEs.
Celerity acquires Ranger4 in automation & AI push
This month
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data protection
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hybrid cloud
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data analytics
Celerity adds IBM automation specialist Ranger4 as BGF-backed group deepens AI and cost-efficiency offer across hybrid IT.