Customer service stories - Page 2
Chronos Agency partners with HubSpot to expand ANZ services
Last month
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crm
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cx
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martech
Chronos Agency teams up with HubSpot to expand services in ANZ, marking a significant growth into new industries beyond ecommerce and boosting regional presence.
EnterpriseSG & Google Cloud push AI innovation in Singapore
Last month
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ai models
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productivity
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customer service
EnterpriseSG and Google Cloud launch initiatives to boost AI adoption among Singaporean startups and SMEs, with benefits including USD $350,000 in credits and Gemini tools.
Talkdesk unveils new AI tools to boost customer service efficiency
Last month
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uc
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cx
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martech
Talkdesk reveals AI Rewriter and AI Translator to enhance customer service, promising personalised, efficient interactions and cutting AHT by up to 30%.
Netsafe wins top NZ contact centre award for second year
Last month
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edutech
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uc
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support
Netsafe's Contact Centre wins top award for the second year in a row, with Caitlin honoured as Most Outstanding Customer Service Representative.
Harnessing emerging technologies and automation for Black Friday success
Last month
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cx
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martech
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ai
Retailers must embrace emerging tech and automation for Black Friday triumph, cutting costs and ensuring efficiency during high-demand periods.
Gen Z demands more digital channels for customer service
Last month
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ecommerce
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ai agents
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instagram
New research by CommBox reveals UK Gen Z shoppers prefer digital channels like WhatsApp for customer service, while older generations stick to phone calls.
Zendesk launches outcome-based pricing for AI agents
Last month
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uc
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cx
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martech
Zendesk introduces Outcome-Based Pricing for AI agents, ensuring businesses only pay for successfully resolved issues, aligning costs with value received.
Salesforce introduces Industries AI to revolutionise sectors
Last month
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edutech
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digital transformation
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martech
Salesforce unveils Industries AI to streamline business processes in healthcare, automotive, and finance sectors, offering customisable, secure AI solutions.
Wiise modernises RWB Marine's legacy systems, boosts efficiency
Last month
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digital transformation
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productivity
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customer service
RWB Marine revamps operations with Wiise, saving four days monthly on costs and cutting invoice admin by 20%, boosting efficiency and strategic focus.
ServiceNow boosts AI capabilities with Now Platform Xanadu
Last month
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uc
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data analytics
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hcm
ServiceNow debuts Now Platform Xanadu with hundreds of new AI features, promising enhanced productivity in IT, customer service, HR, and procurement.
Powertec & Zetifi partner to boost remote Australian connectivity
Last month
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connectivity
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customer service
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powertec
Powertec Wireless Technology and Zetifi have partnered to bolster connectivity in Australia's regional and remote areas using advanced smart antenna technology.
SugarCRM appoints David Roberts as new CEO amidst changes
Last month
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saas
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cx
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martech
SugarCRM appoints David Roberts as new CEO, succeeding Craig Charlton. Roberts to drive global growth and innovation as Charlton becomes Chairman.
Dave Joyce steps in as CEO of Macrium amid industry growth
Last month
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data protection
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dr
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ai
Macrium appoints Dave Joyce as CEO, replacing founder Nick Sills amid booming data protection market projected to exceed USD $610 billion by 2032.
Infinite Reality enters strategic partnership with Google Cloud
Last month
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edutech
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digital twins
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ai
Infinite Reality partners with Google Cloud in a five-year deal to innovate and scale immersive digital experiences using AI, tech infrastructures, and 3D web solutions.
Kore.ai AI solutions now available on AWS Marketplace
Last month
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martech
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omnichannel
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genai
Kore.ai's AI automation and contact centre solutions are now listed on AWS Marketplace, simplifying integration for enterprises seeking advanced AI capabilities.
Gen AI now top priority for Singaporean business leaders
Last month
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it training
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cx
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martech
Salesforce report reveals 87% of Singaporean C-suite executives rank generative AI among their top three priorities, urging rapid organisational adoption.
Zendesk launches Relay to enhance customer communications
Last month
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cx
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martech
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personalisation
Zendesk ANZ launches Relay to help businesses send proactive, personalised messages via WhatsApp and SMS, enhancing customer service and boosting sales.
NICE Enlighten Copilot wins Best AI-based Solution award
Fri, 30th Aug 2024
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uc
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cx
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martech
NICE's Enlighten Copilot wins 'Best AI-based Solution for Customer Experience' at the AI Breakthrough Awards, boosting CX innovation with dynamic, AI-driven employee support.
Manhattan Associates unveils AI innovations at Melbourne event
Fri, 30th Aug 2024
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cx
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martech
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supply chain & logistics
Cutting-edge innovations in supply chain planning and generative AI were showcased at Manhattan Exchange in Melbourne, drawing over 200 industry reps.
Working smarter not harder: Four ways AI can support your business
Fri, 30th Aug 2024
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cx
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martech
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personalisation
AI is reshaping Kiwi businesses with Meta's AI tools across Facebook, Instagram, and WhatsApp, offering smarter solutions for marketing, customer service, and data insights.