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Conversational AI Stories - Page 12

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Conversational AI stories

OpenAI to charge 4% fee on Shopify ChatGPT checkout
Marketing Technologies

OpenAI to charge 4% fee on Shopify ChatGPT checkout

OpenAI will levy a 4% fee on Shopify merchants for sales made via ChatGPT's integrated instant checkout from late January 2026.

By Joseph Gabriel Lagonsin • 4 min read • Tue, 3rd Feb 2026
Will AI companions change how we think about pets?
Data Protection

Will AI companions change how we think about pets?

AI companions are edging into the mainstream, prompting doubts over whether digital pets could reshape - but not replace - traditional pet ownership.

By Joseph Gabriel Lagonsin • 5 min read • Tue, 3rd Feb 2026
TheyDo unveils Analyst Agent for customer journey AI
Data Analytics

TheyDo unveils Analyst Agent for customer journey AI

TheyDo launches Analyst Agent, an AI tool in its journey platform that answers plain-language questions by analysing customer journey data.

By Kaleah Salmon • 4 min read • Fri, 30th Jan 2026
Luminance unveils AI platform to tackle 'enterprise amnesia'
Digital Transformation

Luminance unveils AI platform to tackle 'enterprise amnesia'

Luminance launches AI platform to capture contract memory and combat 'enterprise amnesia', promising 90% faster negotiations.

By Kaleah Salmon • 4 min read • Thu, 29th Jan 2026
Kore.ai secures new funding to scale agentic AI tools
Software-as-a-Service

Kore.ai secures new funding to scale agentic AI tools

Kore.ai lands fresh backing led by AllianceBernstein to grow its enterprise agentic AI platform and accelerate global expansion plans.

By Joseph Gabriel Lagonsin • 3 min read • Wed, 28th Jan 2026
CommBox unveils Era AI Voice to transform call centres
Unified Communications

CommBox unveils Era AI Voice to transform call centres

CommBox launches Era AI Voice, promising to automate most routine call centre conversations while keeping tight enterprise controls.

By Sofiah Nichole Salivio • 3 min read • Wed, 28th Jan 2026
Pinewood.AI unveils Pi as it enters North America
Digital Transformation

Pinewood.AI unveils Pi as it enters North America

Pinewood.AI launches Pi autonomous agent and Seez's Miles assistant at NADA as it stakes its claim in the US and Canadian dealer market.

By Kaleah Salmon • 3 min read • Fri, 23rd Jan 2026
Vection wins award for Algho inclusive sign AI tool
Network Infrastructure

Vection wins award for Algho inclusive sign AI tool

Vection wins Dell and Intel award for Algho Sign Language AI, a real-time Italian sign translation system using a 3D digital human avatar.

By Mark Tarre • 3 min read • Fri, 23rd Jan 2026
8x8 extends Secure Pay for global digital payments
Unified Communications

8x8 extends Secure Pay for global digital payments

8x8 expands Secure Pay globally, unifying compliant digital payments and AI-led outreach across its customer experience platform.

By Shannon Williams • 4 min read • Fri, 23rd Jan 2026
GWI unveils Agent Spark to power AI with real audience data
Data Protection

GWI unveils Agent Spark to power AI with real audience data

GWI launches Agent Spark, plugging its first-party audience data into ChatGPT, Claude and Copilot to ground AI marketing insight in reality.

By Sofiah Nichole Salivio • 4 min read • Fri, 23rd Jan 2026
ServiceNow deepens OpenAI deal to power voice, agents
Software-as-a-Service

ServiceNow deepens OpenAI deal to power voice, agents

ServiceNow expands its OpenAI partnership to embed GPT-5.2 voice agents and automation more deeply into enterprise workflows and IT systems.

By Joseph Gabriel Lagonsin • 4 min read • Thu, 22nd Jan 2026
ServiceNow deepens OpenAI pact to power voice-first AI
Digital Transformation

ServiceNow deepens OpenAI pact to power voice-first AI

ServiceNow expands its OpenAI partnership to make frontier models and voice-first AI core to enterprise workflows and automation at scale.

By Mark Tarre • 4 min read • Wed, 21st Jan 2026

Stories from Other Regions

Conversational AI stories

ControlUp buys Unipath to boost agentic AI automation
Human Capital Management

ControlUp buys Unipath to boost agentic AI automation

ControlUp snaps up Unipath to fold security automation into its platform and push deeper into agentic AI for autonomous endpoint management.

By Kaleah Salmon • 3 min read • Thu, 29th Jan 2026
TELUS, RingCentral boost Business Connect with AI tools
Unified Communications

TELUS, RingCentral boost Business Connect with AI tools

TELUS and RingCentral will infuse Business Connect with AI assistants, receptionists and insights tools, rolling out to users in early 2026.

By Mark Tarre • 3 min read • Thu, 29th Jan 2026
Jelou raises USD $10m to scale WhatsApp AI across US
Data Protection

Jelou raises USD $10m to scale WhatsApp AI across US

Jelou lands USD $10m Series A to scale its WhatsApp-based transactional AI platform Brain across the US and wider Americas market.

By Sofiah Nichole Salivio • 4 min read • Tue, 27th Jan 2026
Keyloop to buy Motortech.ai to boost dealer AI tools
Unified Communications

Keyloop to buy Motortech.ai to boost dealer AI tools

Keyloop moves to acquire Motortech.ai, aiming to embed its AIME conversational agent across Fusion tools used by car dealers worldwide.

By Sofiah Nichole Salivio • 3 min read • Mon, 26th Jan 2026
GoComet rolls out agentic AI for Philippine logistics
Data Analytics

GoComet rolls out agentic AI for Philippine logistics

GoComet unveils agentic AI tools in Manila to help Philippine logistics teams predict disruption, cut freight costs and boost productivity.

By Mark Tarre • 3 min read • Fri, 23rd Jan 2026
Simwood debuts on-net AI agents for carriers, MSPs
Software-as-a-Service

Simwood debuts on-net AI agents for carriers, MSPs

Simwood launches on-net conversational AI agents for carriers and MSPs, embedding voice and WhatsApp bots directly into UCaaS networks.

By Kaleah Salmon • 3 min read • Thu, 22nd Jan 2026