TelcoNews Australia - Telecommunications news for ICT decision-makers
Australia

Conversational AI Stories - Page 11

Global Stories

Conversational AI stories

Calero unveils AI assistant for telecom invoice insight
Data Analytics

Calero unveils AI assistant for telecom invoice insight

Calero launches AI-powered assistant to give TEM and MEM teams instant, conversational insight from complex telecom and mobility invoices.

By Mark Tarre • 4 min read • Thu, 12th Feb 2026
Shoppers embrace AI assistants but ditch poor advice
Data Protection

Shoppers embrace AI assistants but ditch poor advice

AI shopping assistants win over UK and US consumers, but most abandon tools instantly when product suggestions feel irrelevant or pushy.

By Mark Tarre • 5 min read • Tue, 10th Feb 2026
Global Rev Gen names Bosco Anthony Chief Executive Officer
Digital Transformation

Global Rev Gen names Bosco Anthony Chief Executive Officer

Global Rev Gen appoints Bosco Anthony as CEO to spearhead national expansion, AI-led products and integrated media, creative and video services.

By Sean Mitchell • 5 min read • Tue, 10th Feb 2026
Hexnode embeds upgraded Genie AI to run UEM actions
Advanced Persistent Threat Protection

Hexnode embeds upgraded Genie AI to run UEM actions

Hexnode embeds its upgraded Genie AI into the UEM console, letting admins query inventory, execute device commands and automate fixes in chat.

By Shannon Williams • 4 min read • Tue, 10th Feb 2026
Airwallex unveils AI assistant to streamline finance tasks
Software-as-a-Service

Airwallex unveils AI assistant to streamline finance tasks

Airwallex launches an AI assistant in its web app, promising to simplify onboarding and day-to-day finance tasks for multi-currency businesses.

By Melania Watson • 4 min read • Mon, 9th Feb 2026
Canva brings brand-safe design generation into ChatGPT
Marketing Technologies

Canva brings brand-safe design generation into ChatGPT

Canva integrates with ChatGPT to auto-apply Brand Kits, letting teams generate editable, on-brand designs directly from chat prompts.

By Mark Tarre • 4 min read • Fri, 6th Feb 2026
Empathix unveils EMMY, a voice-led AI job search tool
Human Capital Management

Empathix unveils EMMY, a voice-led AI job search tool

Empathix launches EMMY, a voice-led AI job search assistant for New Zealand and Australia that swaps job boards for conversational hiring.

By Sofiah Nichole Salivio • 4 min read • Fri, 6th Feb 2026
ScienceLogic unveils Skylar Advisor for AI-led IT ops
DevOps

ScienceLogic unveils Skylar Advisor for AI-led IT ops

ScienceLogic launches Skylar Advisor, an AI-native IT ops assistant that proactively surfaces guidance and prioritises actions in real time.

By Kaleah Salmon • 4 min read • Fri, 6th Feb 2026
Kentico unveils AIRA agents to transform marketing work
Enterprise Content Management

Kentico unveils AIRA agents to transform marketing work

Kentico launches AIRA Agentic Suite, bringing task-specific AI agents into its Xperience platform to automate and refine marketing workflows.

By Mark Tarre • 3 min read • Thu, 5th Feb 2026
8x8 sees AI customer interactions surge across voice, chat
Unified Communications

8x8 sees AI customer interactions surge across voice, chat

8x8 reports triple-digit growth in AI voice and messaging for CX, as contact centres scale automation beyond pilots across channels.

By Shannon Williams • 5 min read • Thu, 5th Feb 2026
How digital service is transforming global cash cycles
Data Analytics

How digital service is transforming global cash cycles

From AI analytics to remote fixes, digital service is reshaping cash operations, boosting uptime, trust, and sustainability at every stage.

By Stephan Wunderle • 5 min read • Wed, 4th Feb 2026
Sage boosts X3 ERP with AI copilots & automation tools
Data Analytics

Sage boosts X3 ERP with AI copilots & automation tools

Sage adds AI copilots, finance automation and supply chain intelligence to Sage X3, promising faster insight for mid-sized firms.

By Karen Joy Bacudo • 4 min read • Wed, 4th Feb 2026
Sage X3 gains Copilot, AI agents & smarter automation
Manufacturing

Sage X3 gains Copilot, AI agents & smarter automation

Sage adds Copilot, AI agents and smarter automation to Sage X3, promising faster decisions for mid-sized finance and supply chain teams.

By Sofiah Nichole Salivio • 4 min read • Wed, 4th Feb 2026
Oracle unveils AI agentic platform for retail banks
Unified Communications

Oracle unveils AI agentic platform for retail banks

Oracle launches an AI agent platform for retail banks, blending autonomous agents and human oversight to automate and personalise services.

By Sofiah Nichole Salivio • 3 min read • Wed, 4th Feb 2026

Stories from Other Regions

Conversational AI stories

Square launches AI assistant to help UK SMEs use data
Customer Relationship Management

Square launches AI assistant to help UK SMEs use data

Square rolls out free AI assistant in the UK, helping SME owners query their own sales data in plain English to speed up decisions.

By Shannon Williams • 4 min read • Wed, 11th Feb 2026
Sparq unveils Intelligence Studio to embed AI in ops
Software-as-a-Service

Sparq unveils Intelligence Studio to embed AI in ops

Sparq launches Intelligence Studio to plug AI directly into enterprise workflows, promising governed, auditable decisions at scale.

By Mark Tarre • 3 min read • Wed, 11th Feb 2026
Oracle NetSuite unveils AI-centric NetSuite Next in UAE
Data Analytics

Oracle NetSuite unveils AI-centric NetSuite Next in UAE

Oracle NetSuite unveils NetSuite Next in the UAE, embedding AI assistants, agentic workflows and analytics across its cloud ERP suite.

By Mark Tarre • 4 min read • Tue, 10th Feb 2026
Cleo relaunches UK AI money app to ease cash anxiety
Fintech

Cleo relaunches UK AI money app to ease cash anxiety

AI fintech Cleo stages UK comeback with a waitlisted app, betting its chatty budgeting assistant can ease mounting money anxiety.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 6th Feb 2026