Chatbots stories - Page 19

Cybercriminals are using ChatGPT to create deepfake chatbots, phishing campaigns and malware, according to a new report.

Leading brands are prioritising investments in content creation capabilities and workflows, according to Adobe's 2023 Digital Trends Report.

Storyblok survey of 6,000 consumers and 500 business leaders reveals a significant divide between eCommerce businesses' perceived customer needs and reality.

All eyes are on the big tech players as they battle it out to win the chatbot innovation race, but it's not been without its challenges.

Updates include improved sustainability and modelling objects library, extended power and network connectivity, and better simulation and reporting functions.

Atturra announces new partnerships to meet customer demand for conversational voice AI, accounts payable automation, and mobile payments solutions.

Research shows six in ten consumers interacted with a brand via chatbot in the last six months – 24% more than those who picked up the phone.

A word of caution is in order: when it comes to chatbot execution, it's easy to miss the mark and much can be learnt from past chatbot journeys. .

Integrating CXone Expert and OpenAI's generative modelling enables consumers to resolve issues with human-friendly automated self-service.

Zoom launches Zoom Contact Center and Zoom Virtual Agent in Australia and New Zealand to improve customer communication at scale.

Zoom has officially launched Zoom Virtual Agent, an intelligent conversational AI and chatbot solution designed to transform customer and employee assistance.

Zoom Virtual Agent is an intelligent conversational AI and chatbot solution using natural language processing and machine learning to resolve customer queries.

2023 will be a pivotal year for cloud computing with some of the key trends from previous years even more relevant due to the effects of the economic downturn.

Organisations need data management tools to root out poor quality data and stop it from influencing virtual simulations.

The rise of AI will not fade away because it's making so many tasks quicker and easier. So here's what you need to know.

MyRepublic Digital has implemented Boomi's AtomSphere Platform to improve efficiency and deliver a better experience for customers.

As global financial conditions continue to worsen, the number of vulnerable customers is increasing, according to IPI.

Programming, writing and research skills are dominating the freelance job market, according to the Fast 50 Q4 2022 Index.

The Supara Group, a Southeast Asian clothing company, automates responses to skyrocketing online customer queries using Freshdesk Omnichannel and Freshchat.

Conversational AI platform, Ambit, appoints Ashley Harder as Head of Marketing to aid company's growth in Australasia and expand into new markets.