TelcoNews Australia - Telecommunications news for ICT decision-makers

Chatbots stories - Page 18

Gettyimages 1462017933

Demand for intelligent virtual assistants spurs conversational AI market

Fri, 2nd Jun 2023
#
uc
#
martech
#
omnichannel
Rising demand for AI-powered customer support services, omnichannel implementation, and lower chatbot development costs is driving market growth.
Genai

Dell partners with NVIDIA for secure, on-premises, Generative AI

Sat, 27th May 2023
#
network infrastructure
#
datacentre infrastructure
#
partner programmes
Dell and NVIDIA infrastructure and software include built-in data security for on-premises generative AI applications.
Gettyimages 1459941554

Global citizen services AI market sees rapid expansion

Wed, 17th May 2023
#
ai
#
healthtech
#
agentic ai
The goal of citizen services is to make the government more responsive and accountable to the needs of its citizens.
Gettyimages 1462024468

Is artificial intelligence the future of content management?

Tue, 16th May 2023
#
robots
#
ecm
#
martech
One of the most thrilling prospects arising from this advancing technology lies in its potential to revolutionise content management systems (CMS).
Gettyimages 1199145131  1

AI, IoT, low-code shaping future of app development

Wed, 10th May 2023
#
iot
#
supply chain
#
apm
The world of app development is constantly evolving, and it's vital to keep up with the latest trends to stay ahead of the competition.
Gettyimages 1479257815

New Relic launches its generative AI observability assistant

Wed, 3rd May 2023
#
paas
#
data science
#
iaas
It will allow engineers to use natural language and AI to monitor, debug, secure, and improve the software stack and remove barriers to adopting observability.
Gettyimages 1466924677

Businesses to reap conversational AI benefits as DRUID enters ANZ market with Quanton

Tue, 2nd May 2023
#
ai
#
agentic ai
#
quanton
Quanton has signed a reseller deal with AI-driven conversational applications platform provider DRUID, and will also resell the product into Australia.
Gettyimages 1177889723

Artificial intelligence set to revolutionise retail industry

Fri, 28th Apr 2023
#
ai
#
e-commerce
#
healthtech
With eCommerce and AI working together, sellers must plan for the integration of AI with both technology and company strategy in mind.
Gettyimages 1047716020

Yellow.ai launches generative AI driven DAP and rebrand

Thu, 27th Apr 2023
#
uc
#
cx
#
martech
Yellow.ai launches its Dynamic Automation Platform with generative AI, reducing operational costs by 60%. Rebranding includes new logo and website design.
Gettyimages 1401698307

CPaaS market set to reach $60 billion by 2032 - FMI

Thu, 27th Apr 2023
#
uc
#
healthtech
#
agentic ai
Future Market Insights expects sales in the Communications Platform as a Service market to reach USD $60 billion by 2032.
Fallback

Khoros appoints Travis Mason as VP & Country Manager for ANZ

Fri, 21st Apr 2023
#
uc
#
agentic ai
#
social media
Khoros appoints Travis Mason as VP and Country Manager for Australia and NZ, signaling the company's commitment to regional expansion and digital-first CX.
Collage(2)

Ramco Systems appoints senior leaders for its Global Payroll Business

Fri, 21st Apr 2023
#
uc
#
surveillance
#
cx
Ramco Systems has appointed Paul Nikhil Prasad as Business Head of Managed Payroll Services to contribute to its HR and Payroll business growth.
Gettyimages 1300107708

Public cloud spend to be US$600 billion in 2023: Gartner

Thu, 20th Apr 2023
#
paas
#
digital transformation
#
hyperscale
Cloud computing drives growth as organisations pursue disruption through emerging technologies like generative AI, Web3 and the metaverse.
Gettyimages 1423517886  1

Ramco Systems named leader in multi-country payroll platform market

Fri, 14th Apr 2023
#
hcm
#
agentic ai
#
payroll systems
Organisations are turning to payroll solutions that elevate employee experience and enable payroll teams to play a greater role in strategic decision making.
Gettyimages 1177116437

Vonage named Leader for conversational cloud by Opus

Tue, 11th Apr 2023
#
edutech
#
uc
#
digital transformation
Vonage named Leader by Opus Research in Conversational Cloud report for its comprehensive cloud communications solutions.
Gettyimages 1327245423

Exclusive: Shopify revamps its Australian partner program

Tue, 11th Apr 2023
#
martech
#
commerce systems
#
partner programmes
Shopify's partner ecosystem is the largest in the world and is set to get even bigger with new certifications, rewards and improved incentives.
Gettyimages 1461054818

Social engineering a profitable business for hackers

Thu, 6th Apr 2023
#
phishing
#
email security
#
supply chain
Widespread accessibility to generative AI tools, like ChatGPT, means that email scams are more convincing than ever before.
Gettyimages 1214961329

Zendesk enters SCA with AWS for customer service at scale

Wed, 29th Mar 2023
#
hyperscale
#
public cloud
#
cx
The five-year strategic collaboration agreement with Amazon Web Services will help businesses deliver personalised CX at scale.
Gettyimages 952004294

Internal mobility and tech budgets on the up as layoffs gather pace

Fri, 24th Mar 2023
#
agentic ai
#
skills shortage
#
employment
A third of employers will increase technology budgets as candidate shortages persist, while and over half will place a greater emphasis on internal mobility.
Gettyimages 1220294243

Digital twin market yet to reach full potential - report

Thu, 9th Mar 2023
#
uc
#
digital twins
#
agentic ai
The market for digital twins has grown by 71% from 2020 to 2022, with over half of manufacturers developing or planning to develop a digital twin.