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Call Recording stories

Five must-haves for unified communications to bridge the gaps in a hybrid workplace
Unified Communications

Five must-haves for unified communications to bridge the gaps in a hybrid workplace

Despite the benefits of remote work, the office will continue to play a key role in how businesses operate in the future.

By Peter Hughes • 6 min read • Mon, 28th Jun 2021
8x8 launches Microsoft Teams contact centre solution
Customer Relationship Management

8x8 launches Microsoft Teams contact centre solution

8x8 launches new contact centre solution for Microsoft Teams, enabling enhanced customer engagement and global telephony capabilities.

By Catherine Knowles • 3 min read • Mon, 22nd Mar 2021
Video: 10 Minute IT Jams - Enghouse Interactive on the latest contact centre trends
Unified Communications

Video: 10 Minute IT Jams - Enghouse Interactive on the latest contact centre trends

Today we're highlighting Enghouse Interactive, a company that strives to be one of the world's leading providers of contact centre technologies.

By Sara Barker • 7 min read • Thu, 18th Mar 2021
How a NZ contact centre solution grew into a leading Microsoft Teams offering
Customer Relationship Management

How a NZ contact centre solution grew into a leading Microsoft Teams offering

NZ-based Zeacom's software has become Enghouse's top-selling contact centre solution, with its Microsoft Teams contact centre offering at its heart.

By Nick Forrester • 3 min read • Thu, 18th Mar 2021
Four ways to integrate the contact centre with Microsoft Teams and improve CX
Customer Relationship Management

Four ways to integrate the contact centre with Microsoft Teams and improve CX

Enghouse Interactive highlights the benefits of integrating contact centres with Microsoft Teams, including omni-channel routing and quality assurance.

By Sara Barker • 5 min read • Thu, 18th Mar 2021
Popular iPhone call recording app left recordings unsecured on the web
Mobile Device Management

Popular iPhone call recording app left recordings unsecured on the web

A researcher discovered the vulnerability in a free app called Automatic call recorder, offered for free on the App Store for iPhone.

By Staff Writer • 2 min read • Mon, 15th Mar 2021
Dubber signs hybrid cloud agreement with IBM
Unified Communications

Dubber signs hybrid cloud agreement with IBM

The agreement will see Dubber expand its unified call recording and voice intelligence cloud services to include IBM hybrid cloud and security.

By Staff Writer • 2 min read • Mon, 14th Dec 2020
2talk provides SIP services that put your business in charge
Unified Communications

2talk provides SIP services that put your business in charge

2talk is a provider that is committed to providing solutions to small and medium enterprises in Australia and New Zealand.

By Sara Barker • 2 min read • Mon, 7th Sep 2020
Hero Internet brings Microsoft Teams calling to every NZ business
Unified Communications

Hero Internet brings Microsoft Teams calling to every NZ business

As New Zealand businesses adapt to remote working, Hero Internet offers Microsoft Teams calling for all, promising a seamless and cost-effective transition.

By Sara Barker • 4 min read • Mon, 24th Aug 2020
AWS Contact Lens for Connect set to arrive in ANZ
Customer Relationship Management

AWS Contact Lens for Connect set to arrive in ANZ

The contact centre service adds machine learning capabilities that identify customer issues and trends in near-real time and enable call transcript search.

By Staff Writer • 3 min read • Mon, 27th Jul 2020
Genesys announces native integration with Microsoft Teams
Unified Communications

Genesys announces native integration with Microsoft Teams

Genesys expands partnership with Microsoft, integrating its native cloud solution with Microsoft Teams for enhanced collaboration in contact centres.

By Staff Writer • 3 min read • Wed, 22nd Jul 2020
ESET uncovers chat app malware spying and stealing user's data
Malware

ESET uncovers chat app malware spying and stealing user's data

New cyber-espionage operation targeted at Middle East users disguises itself as a chat app, according to ESET researchers.

By Catherine Knowles • 3 min read • Tue, 14th Jul 2020
8x8 partners with EIMS to build remote working solutions
Unified Communications

8x8 partners with EIMS to build remote working solutions

As the world mobilises workforces to work from home, new solutions have risen to accomodate such a rapid and unprecedented shift.

By Staff Writer • 3 min read • Thu, 26th Mar 2020
QNAP releases NAS-native video conference solution
Storage

QNAP releases NAS-native video conference solution

The KoiMeeter smart video conferencing solution features wireless presentation, real-time transcription and translation, and on-premise storage.

By Ben Moore • 2 min read • Thu, 6th Feb 2020
Telstra signs with Dubber for call recording and data capture
Unified Communications

Telstra signs with Dubber for call recording and data capture

Certain Telstra customers will have access to Dubber's Call Recording and Data Capture Platform for business telephony and mobile.

By Ben Moore • 2 min read • Tue, 4th Feb 2020
Tollring brings on new APAC business strategy lead, gears up for 'aggressive growth'
Customer Relationship Management

Tollring brings on new APAC business strategy lead, gears up for 'aggressive growth'

Tollring hires Graham Evans to lead business strategy in Asia Pacific as part of ambitious global growth plans.

By Catherine Knowles • 3 min read • Fri, 17th Jan 2020

Stories from Other Regions

Call Recording stories

Thai call center achieves business continuity with cloud solution
Customer Relationship Management

Thai call center achieves business continuity with cloud solution

Thai contact centre giant TMC ensures business continuity amid COVID-19 with Tikal's cloud solution, enabling staff to work securely from home.

By Staff Writer • 2 min read • Wed, 27th May 2020
How Akaroa Harbour solved its communications crisis
Tait Communications

How Akaroa Harbour solved its communications crisis

A solar-powered radio and AIS upgrade now lets Environment Canterbury track ships up to 400km away and manage Akaroa Harbour remotely.

By Michael Curreen • 3 min read • Mon, 2nd Dec 2019