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Call Recording Stories - Page 3

Australian Stories

Call Recording stories

Redefining profit strategies in Australia: The impact of voice technology
Customer Experience

Redefining profit strategies in Australia: The impact of voice technology

Implementing systems that analyse and extract customer insights presents an invaluable opportunity to capitalise on an existing asset.

By Aparna Gray • 4 min read • Tue, 27th Feb 2024
How Australian businesses can transform customer interaction
Customer Experience

How Australian businesses can transform customer interaction

Enhancing digital interaction, including live chat and advanced voice solutions, can bolster customer loyalty and operational efficiency for Australian businesses.

By Robert Woolfrey • 3 min read • Tue, 20th Feb 2024
Call data: Australian businesses' overlooked tool for superior CX
Customer Experience

Call data: Australian businesses' overlooked tool for superior CX

Often neglected, call data provides Australian businesses with crucial insights for refining their customer experience, with potential benefits like valuable competitive intelligence.

By Matt McCormack • 3 min read • Thu, 15th Feb 2024
Channel UC enhances Microsoft Teams with Tollring's Analytics 365
Unified Communications

Channel UC enhances Microsoft Teams with Tollring's Analytics 365

Analytics 365 from Tollring makes it easy for businesses to understand their people and customers using Microsoft Teams.

By Gaurav Sharma • 3 min read • Fri, 7th Jul 2023
Spaceship improves customer communications with Aircall
Customer Relationship Management

Spaceship improves customer communications with Aircall

Since acquiring Aircall in April 2022, Australian fintech, Spaceship has boosted its first call resolution by over 80%.

By Kaleah Salmon • 3 min read • Wed, 17th May 2023

Global Stories

Call Recording stories

VXT's new AI platform revolutionises communication for law firms
Unified Communications

VXT's new AI platform revolutionises communication for law firms

VXT, a rising legal-tech start-up, has launched a pioneering AI-driven communications platform that syncs with practice management software.

By Tom Raynel • 4 min read • Wed, 20th Mar 2024
Utilising AI voice technology to exceed Australian customer demands
Data Analytics

Utilising AI voice technology to exceed Australian customer demands

Australian businesses employ AI voice technology to surpass customer expectations, transforming calls into actionable insights and personalising services.

By Robert Woolfrey • 3 min read • Fri, 9th Feb 2024
Putting all your eggs in one communication basket is never a good idea
Customer Relationship Management

Putting all your eggs in one communication basket is never a good idea

Reliance on a single Unified Communications as a Service (UCaaS) solution, such as Microsoft Teams, puts businesses at risk as highlighted by recent outages; diversifying options can boost resilience and functionality.

By Peter Hughes • 3 min read • Mon, 5th Feb 2024
Tollring to launch AI-powered cloud call recording solution, Record AI
Unified Communications

Tollring to launch AI-powered cloud call recording solution, Record AI

Tollring unveils cloud-based AI call recording service, Record AI, targeting all organisation users from January 2024.

By Kaleah Salmon • 3 min read • Thu, 14th Dec 2023
Amazon Connect adds Generative AI features to enhance CX
Unified Communications

Amazon Connect adds Generative AI features to enhance CX

Amazon Connect has introduced generative AI capabilities aiming to boost worker productivity, cut costs, and improve customer service.

By Tom Raynel • 3 min read • Thu, 30th Nov 2023
HiDock announces world's first ChatGPT-Powered Audio Dock, HiDock H1
Bluetooth

HiDock announces world's first ChatGPT-Powered Audio Dock, HiDock H1

HiDock launches the HiDock H1, the world's first ChatGPT-Powered Audio Dock, pushing boundaries in communication tech.

By Kaleah Salmon • 2 min read • Tue, 14th Nov 2023
Dubber and Alianza elevate cloud communications for CSPs
Dubber

Dubber and Alianza elevate cloud communications for CSPs

Dubber and Alianza have announced a new strategic alliance in which Dubber will provide conversational intelligence solutions to the Alianza platform.

By Kaleah Salmon • 3 min read • Wed, 11th Oct 2023
Zoom launches Workforce Engagement Management suite
Unified Communications

Zoom launches Workforce Engagement Management suite

Zoom announces the availability of its Workforce Engagement Management suite for Contact Center customers, enhancing customer experience solutions.

By Catherine Knowles • 3 min read • Wed, 27th Sep 2023
Zoom extends customer experience software with latest release
Customer Experience

Zoom extends customer experience software with latest release

Zoom announces the launch of its Workforce Engagement Management suite, offering solutions to improve customer experience and support teams.

By Catherine Knowles • 3 min read • Fri, 22nd Sep 2023
Are your communications just good enough or great?
Customer Relationship Management

Are your communications just good enough or great?

Collaboration solutions may not be good enough for customer communications, but RingCentral for Microsoft Teams is.

By Peter Hughes • 4 min read • Thu, 25th May 2023
Frost & Sullivan ranks NICE highly on 2022 VoC report
Unified Communications

Frost & Sullivan ranks NICE highly on 2022 VoC report

Frost & Sullivan has given NICE top placement in its Frost Radar Voice of Customer report for 2022 for its growth and innovation.

By Zach Thompson • 3 min read • Wed, 8th Feb 2023

Stories from Other Regions

Call Recording stories

IoW NHS Trust selects new telephony and communications solution
Unified Communications

IoW NHS Trust selects new telephony and communications solution

The new Cisco-powered sovereign UC telephony service will deliver the flexibility and robustness needed to adopt new hybrid working practices.

By Gaurav Sharma • 3 min read • Fri, 13th Oct 2023