VNPT picks RADCOM for roaming assurance in Vietnam

VNPT has selected RADCOM to provide service assurance for its roaming network, replacing its existing assurance supplier.

Vietnam's state-owned telecoms group, which serves more than 30 million subscribers through its VinaPhone mobile brand, chose the Israeli network assurance provider after a competitive request for proposal process. The agreement focuses on roaming anomaly detection and service quality monitoring.

The contract gives VNPT a new assurance platform for roaming services at a time when operators face growing pressure to detect faults quickly and limit disruptions for customers travelling across networks. Roaming remains a sensitive area for telecom companies because service failures can hurt customer satisfaction and lead to revenue loss.

RADCOM's platform will be deployed across multiple cloud environments. It is designed to give VNPT real-time, subscriber-level visibility and use artificial intelligence and machine learning to identify anomalies before they affect users.

The vendor change is notable because VNPT is one of Vietnam's largest telecom operators and a major state-owned carrier in the region. For RADCOM, the win strengthens its position in Asia-Pacific, where telecom operators continue to modernise assurance systems as networks become more distributed and software-based.

Competitive selection

VNPT selected RADCOM after what was described as a competitive tender. The operator will replace an incumbent vendor with RADCOM's ACE platform, which is built to run in containerised environments across more than one cloud setup.

That architecture reflects a broader shift in telecom operations as carriers move monitoring and assurance tools away from dedicated hardware and towards software that can run across public and private cloud infrastructure. Operators say the approach offers more flexibility as network traffic patterns change and new services are introduced.

In VNPT's case, the initial focus is roaming, where operators must monitor service quality across connections that depend on multiple networks and systems. Subscriber-aware monitoring can help pinpoint whether problems stem from network congestion, configuration issues, or failures in inter-operator links.

Regional push

The agreement also gives RADCOM a reference customer in a market where large telecom groups often rely on lengthy procurement cycles and competitive evaluations before replacing established suppliers. Such contracts can be important for specialist software vendors seeking to expand in Asia-Pacific.

RADCOM previously said this contract was one of three it secured after the close of the second quarter of 2026. The company has been seeking to expand its presence with large telecom operators as carriers invest in software-led operations and broader automation.

Benny Eppstein, Chief Executive Officer of RADCOM, said VNPT had set a demanding standard in the selection process.

"VNPT is one of the most respected and technically advanced operators in Asia, and they set a high bar in this selection," said Benny Eppstein, Chief Executive Officer of RADCOM.

He said replacing an existing supplier carried broader significance for the company's position in the region.

"Displacing an incumbent through a competitive RFP at an operator of VNPT's standing is a strong signal for RADCOM in Asia-Pacific, and we see clear room to extend assurance across more of their network over time. We look forward to supporting VNPT as it continues to grow and evolve its network," Eppstein said.

VNPT is recognised as one of Vietnam's biggest carriers and has significant in-house development resources. Its scale and state ownership make supplier decisions closely watched in the telecom sector, particularly when they involve replacing entrenched systems that support network operations.

The deployment underlines how assurance software is becoming more central to telecom operators' network strategies. As mobile groups handle more traffic across cloud-based cores, radio networks, and roaming connections, they are under pressure to improve visibility into customer experience while controlling operating costs.

For suppliers such as RADCOM, that means competing not only on monitoring functions but also on the ability to fit into multi-cloud operating models and support automated detection of service issues. In this case, VNPT's decision shows that roaming assurance remains an active investment area as operators seek closer oversight of service quality for mobile users moving between networks.