Latest news - Page 34

Lumen & Qualtrics revamp customer experience, boost NPS by 17 pts
Wed, 2nd Oct 2024
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cx
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martech
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hcm
Lumen partners with Qualtrics to boost customer and employee experiences using real-time insights and AI, reporting a 17-point surge in their Net Promoter Score.

Dell launches AI program to boost telecom network performance
Wed, 2nd Oct 2024
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uc
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network infrastructure
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digital twins
Dell launches Dell AI for Telecom, merging AI expertise and partnerships to advance AI deployments in telecom, aiming to enhance network performance and customer service.

NetApp & Google Cloud expand collaboration for secure AI
Wed, 2nd Oct 2024
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uc
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ai
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cloud services
NetApp and Google Cloud expand their partnership to boost AI innovation with advanced, compliant data storage solutions aimed at regulated sectors in Australia.

Trimble updates CoPilot for improved fleet navigation & safety
Wed, 2nd Oct 2024
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google
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integration
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safety
Trimble’s updated CoPilot enhances fleet navigation with a refreshed user interface, improved trip planning, and advanced safety features, boosting driver efficiency.

Ericsson names Cook head of global channels for enterprise 5G
Wed, 2nd Oct 2024
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cisco
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commvault
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ericsson
Ericsson appoints Matt Cook as Head of Global Channels for its Enterprise Wireless Solutions division to bolster its 5G network adoption strategy.

Carbonix partners with Toll to enhance drone operations in Australia
Wed, 2nd Oct 2024
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drones
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collaboration
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uav
Carbonix has partnered with Toll Uncrewed Systems to bolster drone operations and training in Australia, enhancing capabilities across various sectors.

Meals on Wheels SA supporting its critical customer service function with UCaaS
Tue, 1st Oct 2024
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ai
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telephony
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customer service
Meals on Wheels SA upgrades to RingCentral UCaaS, saving 30% in telecom costs while integrating paper-based fax services to accommodate tech-shy volunteers.

Zoho study reveals rising customer service expectations in Australia
Tue, 1st Oct 2024
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cx
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martech
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data privacy
A Zoho study reveals that Australian consumers now see exceptional customer service as a basic expectation, with 31% deeming it a standard rather than a bonus.

Homebuyers warned as property scams surge in spring season
Tue, 1st Oct 2024
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advanced persistent threat protection
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physical security
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identity theft
Amid a surge in property-related scams, InfoTrack advises caution during this spring’s busy real estate season. Buyers are urged to bolster cyber security.

Reebelo partners with SquareTrade to launch ReebeloCare in Australia
Mon, 30th Sep 2024
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personal computing devices
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tablets & laptops
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partners
Reebelo has partnered with SquareTrade to launch ReebeloCare in Australia. This 24-month device protection plan offers flexible service options and global coverage.

Hands-on review: Apple iPhone 16 Pro smartphone
Fri, 27th Sep 2024
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smartphones
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personal computing devices
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ai models
Apple's iPhone 16 Pro wows with a titanium frame, A18 Pro chip, and advanced camera system, setting a new standard in design and performance.

Cloudflare & WhatsApp collaborate on key verification service
Fri, 27th Sep 2024
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encryption
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apps
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cloud services
Cloudflare introduces Plexi to verify public keys in end-to-end encryption for messaging apps, starting with WhatsApp, enhancing user trust and security.

Hands-on review: Samsung's Galaxy Tab S10 Ultra brings the wow back to tablets
Fri, 27th Sep 2024
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ai
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personal computing devices
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samsung
Samsung's Galaxy Tab S10 showcases innovation and elegance with AI-ready S Pen, mesmerizing AMOLED display, and sleek design, setting a new tablet benchmark.

Telehouse celebrates 35 years of global DC services & innovation
Thu, 26th Sep 2024
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smart cities
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datacentre infrastructure
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digital transformation
Telehouse celebrates 35 years in data centre services, expanding from its 1989 New York launch to over 45 centres worldwide, including new sites in Thailand and Canada.

Australians embracing 'digital refresh', reveals Samsung study
Thu, 26th Sep 2024
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power / energy
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displays & projectors
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cleantech
Samsung research shows 52% of Australians plan digital refreshes this year, with many keen on upgrading devices, but sustainable disposal knowledge remains low.

Data centre decommissioning: save costs, stay secure, go green
Thu, 26th Sep 2024
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data privacy
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healthtech
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gdpr
As businesses shift to cloud solutions, decommissioning data centres is crucial for cutting costs, ensuring data security, and promoting sustainability.

Selector AI launches innovations to enhance network operations
Thu, 26th Sep 2024
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network infrastructure
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digital twins
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apm
Selector AI unveils industry-first innovations, including a Network Language Model, improved digital twins, and programmable synthetics, transforming network operations with AI.

Salesforce unveils Agentforce; experts highlight AI limitations
Thu, 26th Sep 2024
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martech
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cdp
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ai
Salesforce's Agentforce, unveiled at Dreamforce, spotlights AI in business. Yet, experts argue multimodal AI, combining visual, text, and speech, is the future.

Solve launches as independent brand in recruitment sector
Thu, 26th Sep 2024
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recruitment
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workforce management
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talent
Talent launches Solve, a new independent brand, to offer innovative recruitment and workforce management solutions, targeting startups to enterprises in Asia-Pacific.

Gartner predicts AI-enabled PCs to reach 43% of market by 2025
Thu, 26th Sep 2024
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genai
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ai
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ai pc
Gartner forecasts that AI-enabled PCs will soar, comprising 43% of total PC shipments by 2025, up from just 17% in 2024.