TelcoNews Australia - Telecommunications news for ICT decision-makers

Latest news - Page 34

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Lumen & Qualtrics revamp customer experience, boost NPS by 17 pts
Wed, 2nd Oct 2024
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cx
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martech
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hcm
Lumen partners with Qualtrics to boost customer and employee experiences using real-time insights and AI, reporting a 17-point surge in their Net Promoter Score.
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Dell launches AI program to boost telecom network performance
Wed, 2nd Oct 2024
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uc
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network infrastructure
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digital twins
Dell launches Dell AI for Telecom, merging AI expertise and partnerships to advance AI deployments in telecom, aiming to enhance network performance and customer service.
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NetApp & Google Cloud expand collaboration for secure AI
Wed, 2nd Oct 2024
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uc
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ai
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cloud services
NetApp and Google Cloud expand their partnership to boost AI innovation with advanced, compliant data storage solutions aimed at regulated sectors in Australia.
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Trimble updates CoPilot for improved fleet navigation & safety
Wed, 2nd Oct 2024
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google
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integration
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safety
Trimble’s updated CoPilot enhances fleet navigation with a refreshed user interface, improved trip planning, and advanced safety features, boosting driver efficiency.
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Ericsson names Cook head of global channels for enterprise 5G
Wed, 2nd Oct 2024
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cisco
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commvault
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ericsson
Ericsson appoints Matt Cook as Head of Global Channels for its Enterprise Wireless Solutions division to bolster its 5G network adoption strategy.
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Carbonix partners with Toll to enhance drone operations in Australia
Wed, 2nd Oct 2024
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drones
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collaboration
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uav
Carbonix has partnered with Toll Uncrewed Systems to bolster drone operations and training in Australia, enhancing capabilities across various sectors.
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Meals on Wheels SA supporting its critical customer service function with UCaaS
Tue, 1st Oct 2024
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ai
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telephony
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customer service
Meals on Wheels SA upgrades to RingCentral UCaaS, saving 30% in telecom costs while integrating paper-based fax services to accommodate tech-shy volunteers.
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Zoho study reveals rising customer service expectations in Australia
Tue, 1st Oct 2024
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cx
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martech
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data privacy
A Zoho study reveals that Australian consumers now see exceptional customer service as a basic expectation, with 31% deeming it a standard rather than a bonus.
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Homebuyers warned as property scams surge in spring season
Tue, 1st Oct 2024
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advanced persistent threat protection
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physical security
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identity theft
Amid a surge in property-related scams, InfoTrack advises caution during this spring’s busy real estate season. Buyers are urged to bolster cyber security.
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Reebelo partners with SquareTrade to launch ReebeloCare in Australia
Mon, 30th Sep 2024
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personal computing devices
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tablets & laptops
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partners
Reebelo has partnered with SquareTrade to launch ReebeloCare in Australia. This 24-month device protection plan offers flexible service options and global coverage.
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Hands-on review: Apple iPhone 16 Pro smartphone
Fri, 27th Sep 2024
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smartphones
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personal computing devices
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ai models
Apple's iPhone 16 Pro wows with a titanium frame, A18 Pro chip, and advanced camera system, setting a new standard in design and performance.
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Cloudflare & WhatsApp collaborate on key verification service
Fri, 27th Sep 2024
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encryption
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apps
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cloud services
Cloudflare introduces Plexi to verify public keys in end-to-end encryption for messaging apps, starting with WhatsApp, enhancing user trust and security.
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Hands-on review: Samsung's Galaxy Tab S10 Ultra brings the wow back to tablets
Fri, 27th Sep 2024
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ai
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personal computing devices
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samsung
Samsung's Galaxy Tab S10 showcases innovation and elegance with AI-ready S Pen, mesmerizing AMOLED display, and sleek design, setting a new tablet benchmark.
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Telehouse celebrates 35 years of global DC services & innovation
Thu, 26th Sep 2024
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smart cities
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datacentre infrastructure
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digital transformation
Telehouse celebrates 35 years in data centre services, expanding from its 1989 New York launch to over 45 centres worldwide, including new sites in Thailand and Canada.
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Australians embracing 'digital refresh', reveals Samsung study
Thu, 26th Sep 2024
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power / energy
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displays & projectors
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cleantech
Samsung research shows 52% of Australians plan digital refreshes this year, with many keen on upgrading devices, but sustainable disposal knowledge remains low.
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Data centre decommissioning: save costs, stay secure, go green
Thu, 26th Sep 2024
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data privacy
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healthtech
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gdpr
As businesses shift to cloud solutions, decommissioning data centres is crucial for cutting costs, ensuring data security, and promoting sustainability.
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Selector AI launches innovations to enhance network operations
Thu, 26th Sep 2024
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network infrastructure
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digital twins
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apm
Selector AI unveils industry-first innovations, including a Network Language Model, improved digital twins, and programmable synthetics, transforming network operations with AI.
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Salesforce unveils Agentforce; experts highlight AI limitations
Thu, 26th Sep 2024
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martech
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cdp
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ai
Salesforce's Agentforce, unveiled at Dreamforce, spotlights AI in business. Yet, experts argue multimodal AI, combining visual, text, and speech, is the future.
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Solve launches as independent brand in recruitment sector
Thu, 26th Sep 2024
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recruitment
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workforce management
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talent
Talent launches Solve, a new independent brand, to offer innovative recruitment and workforce management solutions, targeting startups to enterprises in Asia-Pacific.
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Gartner predicts AI-enabled PCs to reach 43% of market by 2025
Thu, 26th Sep 2024
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genai
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ai
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ai pc
Gartner forecasts that AI-enabled PCs will soar, comprising 43% of total PC shipments by 2025, up from just 17% in 2024.