Yellow.ai stories
RingCentral's AI-driven contact centre RingCX sees Australian launch, promising tailored solutions across all business sizes, with a focus on enhanced customer service via omnichannel and integrated capabilities.
His appointment comes as APAC firms race to deploy AI in customer service, while 96% of consumers want clear explanations for its use.
Yellow.ai has unveiled its VoiceX platform, enhancing voice interactions with LLM-based technology to boost customer engagement and reduce operational costs.
Yellow.ai unveils Orchestrator LLM agent model, an AI-driven customer service tool delivering context-aware, personalised interactions, boosting satisfaction by over 60%.
Yellow.ai sets eyes on hypergrowth with the appointment of Puneet Arora as its Global President, tasking him with a mission to strategise across global markets and optimise AI-powered customer experiences.
IWD 2024: Leaders urged to prioritise real actions over rhetoric for gender inclusivity, with a call for transparency, target setting, and bias challenging to break the persistent 'glass ceiling'.
Yellow.ai launches an AI-powered Email Automation feature, revolutionising customer service with real-time responses, increased efficiency, and reducing operational costs by 60%.
Yellow.ai appoints KT Prasad, former Zendesk leader, as Chief Revenue Officer - International Region, strengthening global market position.
Yellow.ai launches its Dynamic Automation Platform with generative AI, reducing operational costs by 60%. Rebranding includes new logo and website design.
Yellow.ai appoints Surbhi Agarwal as Global Marketing SVP to lead marketing initiatives for the Conversational AI company's global expansion.
Salesforce extends its Startup Programme to Malaysia and the Philippines, targeting early-stage and AI-first ventures across South East Asia.
Yellow.ai has unveiled Analyze, a cutting-edge LLM-powered solution aimed at enhancing customer service by providing deeper insights into bot interactions.