TelcoNews Australia - Telecommunications news for ICT decision-makers

Workflow Automation stories

Workflow automation refers to designing, streamlining, executing, and automating a series of tasks so that they can be easily spread among people and technologies to fit business needs.

It can involve and be a part of coding patterns, CRM, Artificial Intelligence, ERP software and a variety of other technological fields relating to enterprise digitisation.

Workflow Automation is essential in today's rapidly changing tech landscape. Its overall goal is to optimise and streamline processes to create better business outcomes.
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Pocket FM taps OpenAI to power AI-native audio growth

Yesterday
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api
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genai
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ai ethics & governance
Pocket FM will bake OpenAI tools into its production stack, using generative AI to scale multilingual audio series for 300,000 creators.
Stella chau

How digital campaign strategy shapes modern marketing

Yesterday
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devops
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digital transformation
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cx
Digital campaign strategy is reshaping marketing, where AI, workflows and diverse leadership align data, design and production at scale.
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GrayCyan unveils AI readiness scorecard for industry

Yesterday
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crm
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manufacturing
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digital transformation
GrayCyan launches an AI readiness and ROI scorecard to test if industrial workflows and systems can truly support responsible automation.
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UpGuard unveils Risk Automations to speed cyber fixes

Yesterday
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uc
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siem
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cloud security
UpGuard debuts Risk Automations to link cyber risk findings with security workflows, promising faster fixes after USD $75 million raise.
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Degreed unveils AI tools to close human readiness gap

Yesterday
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data analytics
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digital transformation
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rpa
Degreed launches AI-driven learning tools and programmes to tackle the “human readiness gap” holding back companies' AI investments.
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LivTech strengthens leadership for senior care growth

Yesterday
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saas
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digital transformation
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rpa
LivTech hires Ron Kozlin as CFO and Andrew Goode as VP of Development to steer its fast-growing senior care software business.
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Typeface unveils AI engine for governed marketing at scale

Yesterday
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devops
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partner programmes
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digital entertainment
Typeface launches a Marketing Orchestration Engine, unifying AI agents, brand data and IT controls to govern cross-channel campaigns at scale.
Busy hospital admin office paper files to digital records efficiency

Hyland unveils AI tools to streamline hospital admin

Yesterday
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digital transformation
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ecm
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martech
Hyland launches AI tools to automate hospital records and billing workflows, aiming to cut admin workloads and speed access to patient data.
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Infovista unveils VistaOne to unify network & CX data

2 days ago
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network infrastructure
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data analytics
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digital transformation
Infovista launches VistaOne platform to fuse network and customer experience data, using agentic AI to speed decisions and cut operating costs.
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Revenium unveils Tool Registry to track full AI costs

2 days ago
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digital transformation
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rpa
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erp
Revenium launches Tool Registry to reveal full AI agent costs across tools, APIs and human review, promising clearer ROI for enterprises.
Afshaan jiwaji

Automate the tasks, elevate leaders: The case for human-centered AI

2 days ago
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uc
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data protection
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hcm
Law firms are turning to AI to cut drudge work, raising urgent questions about how to protect mentorship, ethics and future leaders.
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Ricoh MediaMax expands Pro C9500 into thicker stocks

2 days ago
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martech
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commerce systems
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rpa
Ricoh Australia's MediaMax upgrade lets Pro C9500 presses handle 800-micron, 600gsm stocks, opening new card and packaging work.
Logicmonitor amy curran(2)

AI as a career accelerator: expanding influence beyond the IT function

2 days ago
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digital transformation
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hcm
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rpa
AI is helping women in HR and beyond gain strategic influence, speeding policy work and reshaping leadership paths outside IT.
Rebecca

PropTech must end the invisible admin tax on agents

2 days ago
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digital transformation
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partner programmes
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rpa
PropTech's biggest threat is not disruption, but an invisible admin tax draining agents' time, equity and long-term career potential.
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LHD Lawyers acquires Taylor & Scott in NSW expansion

2 days ago
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rpa
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licensing
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m&a
LHD Lawyers buys long-established Taylor & Scott in Sydney, boosting its NSW footprint and signalling further plaintiff-side consolidation.
Murray thompson

Kinetic IT attains ServiceNow Elite Partner status

3 days ago
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digital transformation
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cx
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martech
Kinetic IT has been elevated to ServiceNow Elite Partner status, boosting its advisory and implementation credentials across Australia.
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DTCC to launch Snowflake-powered equity data portals

3 days ago
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data analytics
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digital transformation
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fintech
DTCC will roll out Snowflake-powered equities data portals from 2026, unifying NSCC, DTC and ITP metrics in new analytics dashboards.
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Atlassian brings AI agents to Jira with MCP support

3 days ago
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saas
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devops
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digital transformation
Atlassian launches Jira AI agents with MCP support, embedding governed automation in existing workflows rather than separate chat tools.
Aus health orgs haven t advanced beyond ai pilots   appian

AI pilots stall in Australian healthcare amid data gaps

3 days ago
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digital transformation
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partner programmes
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financial systems
AI pilots in Australian healthcare languish in trials, as fragmented data and poor integration block scale and threaten a USD $13 billion payoff.
Andres ricaurte

ECI buys Drypowder to boost ERP payments & AR tools

3 days ago
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saas
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manufacturing
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data analytics
ECI acquires Drypowder to embed AI-driven AR and digital payments into its ERP platforms for construction and building materials users.