Telecommunications Industry Ombudsman (TIO) stories

Australia's broadband services are under fire, ranking a dismal 81st globally, as complaints rise by 13% in the last quarter of 2024.

Complaints to Australian telecoms have plummeted to record lows, averaging just 2.7 per 10,000 services, signalling improved customer satisfaction.

The Communications Alliance is pushing for a safe harbour in the new Scams Prevention Framework to protect telcos from excessive liabilities.

amaysim disrupts the NBN market with new plans offering speeds up to 240Mbps, aiming to provide more affordable and reliable home internet options.

Australia's telecommunications industry sees further improvement as complaints drop to 2.7 per 10,000 services in the April-June 2024 quarter, down from 3.1.

Amaysim names Vir Inder Nath as Vice President amid plans to expand into fixed home internet, aiming to revolutionise broadband with affordable nbn services.

Significant drop in telecommunications complaints in Australia, but rise in financial hardship complaints raises concerns, says ACCAN.

Long running battles with ISP SoleNet, Sure Telecom and director James Harrison are heading to court as the ACCC alleges 'unconscionable conduct'.