Telecommunications Industry Ombudsman (TIO) Stories

Australian Stories

Telecommunications Industry Ombudsman (TIO) stories

Australia's broadband ranks 81st globally amid complaints

Australia's broadband services are under fire, ranking a dismal 81st globally, as complaints rise by 13% in the last quarter of 2024.

By Kaleah Salmon • 3 min read • Mon, 7th Apr 2025

Unified Communications

Australian telecom complaints reach record low levels

Complaints to Australian telecoms have plummeted to record lows, averaging just 2.7 per 10,000 services, signalling improved customer satisfaction.

By Melania Watson • 2 min read • Thu, 14th Nov 2024

Unified Communications

Communications Alliance urges safe harbour in scams law

The Communications Alliance is pushing for a safe harbour in the new Scams Prevention Framework to protect telcos from excessive liabilities.

By Melania Watson • 3 min read • Tue, 8th Oct 2024

Unified Communications

amaysim launches NBN plans aiming to disrupt market

amaysim disrupts the NBN market with new plans offering speeds up to 240Mbps, aiming to provide more affordable and reliable home internet options.

By Kaleah Salmon • 3 min read • Tue, 24th Sep 2024

Unified Communications

Australian telco complaints continue to decline in 2024

Australia's telecommunications industry sees further improvement as complaints drop to 2.7 per 10,000 services in the April-June 2024 quarter, down from 3.1.

By Melania Watson • 2 min read • Tue, 6th Aug 2024

Connectivity

Amaysim appoints Vir Inder Nath as VP amid big expansion plans

Amaysim names Vir Inder Nath as Vice President amid plans to expand into fixed home internet, aiming to revolutionise broadband with affordable nbn services.

By Imee Dequito • 3 min read • Fri, 14th Jun 2024