Managed Services stories - Page 4
Organisations keen on quality IT service delivery but lacking or not wishing to invest in the necessary
expertise often outsource this specialised field to an expert which provides the technology, guidance
and recommendations, support and maintenance required. This is a Managed Services engagement,
with the vendor known as Managed Services Provider or MSP. In the Managed Services model, a subscription is usually paid making the service fixed cost, distinct from the break/fix model where the
service provider bills only for work done. The MSP model incentivizes preventative maintenance and is
especially popular for mid-sized organisations.
Orange Business names Edmond Wong Asia-Pacific President
This month
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digital transformation
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partner programmes
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cybersecurity
Orange Business promotes Edmond Wong to Asia-Pacific president as Nick Lambert retires after nearly seven years, signalling a smooth internal handover.
Tech Data wins Microsoft Frontier Distributor status
This month
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digital transformation
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socs
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partner programmes
Tech Data gains Microsoft Frontier Distributor status as Asia Pacific partners seek stronger cloud, security and training support.
NeonNow launches AI customer platform across 170 markets
This month
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saas
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uc
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digital transformation
NeonNow rebrand puts Sydney founder's customer platform in 170 markets as AI demand lifts channel partner hopes.
Macquarie wins Netskope APJ managed services award
This month
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data protection
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network infrastructure
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ransomware
Macquarie Technology Group lands Netskope's APJ managed service honour as its sovereign government and telecoms security push gathers pace.
Gresham renames S&P Global EDM platform as Opus EDM
This month
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saas
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digital transformation
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fintech
Gresham renames acquired enterprise data platform Opus EDM, keeping it separate from Prime EDM and planning AI features for 2026.
FNZ launches premium Select service for wealth clients
This month
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digital transformation
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fintech
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cx
FNZ launches premium Select service for wealth clients, giving top-tier firms priority product input, AI tools and faster platform support.
Atturra joins monō ai to push enterprise AI redesign
This month
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digital transformation
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partner programmes
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erp
Atturra has struck a founding partnership with monō ai to help large organisations redesign work, move beyond AI pilots and scale enterprise automation.
efex buys Priority 1 IT to expand Queensland reach
Last month
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network infrastructure
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digital transformation
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partner programmes
efex extends Queensland reach with Priority 1 IT buy, adding Darling Downs healthcare clients and regional technical staff to its growing network.
MongoDB launches APAC partner push for AI modernisation
Last month
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manufacturing
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digital transformation
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partner programmes
MongoDB deepens APAC partner strategy with invite-only programme, aiming to speed legacy system upgrades and AI rollout across the region.
CMTG bets on backup as cyber resilience demand rises
Last month
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data protection
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dr
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ransomware
CMTG expands data backup and recovery push as cyber risk, ransomware and tougher regulation drive businesses to prioritise resilience over storage.
Assetsaas.io uses Check Point to fix email deliverability
Last month
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saas
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cloud security
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partner programmes
Assetsaas.io turns to Check Point Email Security to cut mail bounces, simplify SPF fixes and sell inbox delivery as a customer outcome.
Dubber cuts observability costs by 25% with Grafana Cloud
Last month
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virtualisation
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uc
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devops
Dubber trims observability run costs by 25% after shifting to Grafana Cloud, simplifying metrics, logs and monitoring across its global platform.
Cork Cyber launches AI tool to catch MSP blind spots
Last month
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dr
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mfa
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socs
Cork Cyber adds AI-powered asset analysis to help MSPs spot security gaps, zombie records and wasted licences across crowded tool stacks.
LevelBlue & SentinelOne expand security partnership
Last month
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ransomware
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siem
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digital transformation
LevelBlue becomes SentinelOne's preferred global partner for AI-powered managed detection, response and incident handling across hybrid estates.
LevelBlue & SentinelOne expand global security tie-up
Last month
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ransomware
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siem
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cloud security
LevelBlue deepens ties with SentinelOne in a global pact to deliver unified AI-driven MDR, SIEM and incident response services.
Rimini Street wins three Stevie Awards for support
Last month
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digital transformation
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cx
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martech
Rimini Street clinches triple Stevie Awards for AI-powered support and stellar service, as judges hail GBP £10B client savings impact.
Abacus adopts single brand after Medicus IT merger
Last month
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data protection
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fintech
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advanced persistent threat protection
Abacus unveils a single global brand after its merger with Medicus IT, uniting financial and healthcare cybersecurity under one banner.
How cybersecurity partner programs are evolving in 2026
Last month
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firewalls
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network security
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cloud security
SonicWall overhauls SecureFirst for 2026, shifting to firm-level skills, role-based training and services to boost partners' recurring revenue.
How Sourcepass turns firewall upgrades into a competitive edge
Last month
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crm
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firewalls
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network security
Managing 600+ SonicWall firewalls, Sourcepass turns routine upgrades into a strategic weapon for security, efficiency and client trust.
Support Fusion raises AUD $1 million, expands to US & UK
Last month
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saas
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digital transformation
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it automation
Support Fusion raises AUD $1 million pre-seed to grow US and UK presence and scale AI-led integrations for co-managed enterprise IT.