IT service management (ITSM) stories
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ManageEngine report reveals split in AI adoption among UK IT pros
This month
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ai security
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ai
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service management
ManageEngine's new study with SDI highlights a split in AI usage among UK IT professionals, revealing a gap in knowledge and mixed productivity expectations.
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Workflow automation a top priority for 60 percent of executives
Last month
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cx
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digital transformation
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martech
A new OTRS study reveals 60% of executives now prioritise workflow automation to scale businesses, with a significant rise in global adoption.
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Freshworks acquires Device42, enhancing IT asset management
Last month
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device42
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itam
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itsm
Freshworks acquires Device42 to enhance ITAM and ITSM offerings, promising a unified platform for advanced asset discovery and application dependency mapping.
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SolarWinds launches AI engine to transform IT operations
Wed, 22nd May 2024
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devops
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pam
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apm
SolarWinds unveils a generative AI engine, SolarWinds AI, set to enhance IT operations by prioritising privacy, security, and reliability, starting with its Service Desk.
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Tanium & ServiceNow launch new IT & security solutions
Tue, 14th May 2024
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cybersecurity
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personal computing devices
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pc hardware
Tanium teams up with ServiceNow to launch transformative IT and security solutions, enhancing real-time data management and reducing risks for enterprises.
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SolarWinds introduces free tailored ITSM evaluation tool for enterprises
Tue, 23rd Apr 2024
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edge computing
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hybrid cloud
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multi-cloud
SolarWinds challenges traditional IT service management (ITSM) consultancy models with a free online evaluation tool aimed at unlocking the full potential of ITSM without extra costs or manpower needs.
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Atturra attains Cisco Gold Provider status in Australia
Thu, 4th Apr 2024
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cx
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martech
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partner programmes
Australia's IT solutions provider, Atturra, has achieved Cisco's prestigious Gold Provider status, reflecting its high proficiency in Cisco-powered managed services and reinforcing its competitive global standing.
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CIH Solutions to modernise WCG's IT operations with Halo platform
Fri, 29th Mar 2024
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edutech
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itsm
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google
CIH Solutions partners with WCG to implement the Halo ITSM platform, promising enhanced IT services efficiency and modernisation across Midlands' education sector.
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Reveille Software unveils Sentry for Microsoft Teams monitoring
Wed, 13th Mar 2024
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firewalls
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uc
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ecm
Reveille Software launches Reveille Sentry for Microsoft Teams, providing unparalleled visibility into user activity and aiding in the management and security across multiple ECM platforms.
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SolarWinds announces upcoming EMEA Partner Summit 2024 in Lisbon
Fri, 2nd Feb 2024
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partner programmes
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solarwinds
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social networking
SolarWinds prepares for EMEA Partner Summit 2024 in Lisbon, aiming at networking, learning and celebrating successes with regional partners from February 19 to 23.
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Scotland's COPFS boosts IT operations with Freshworks' Freshservice
Fri, 26th Jan 2024
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uc
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data analytics
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rpa
Scotland's top prosecution service, COPFS, enhances IT support and management systems with vital aid from Freshworks Inc.'s Freshservice platform, greatly improving customer satisfaction and resolution times.
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SolarWinds shines with industry recognition for IT solutions
Thu, 18th Jan 2024
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apm
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cloud security
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software development
IT software giant SolarWinds lavished with industry-wide accolades, highlighting the firm's commitment to provide unique solutions for increasingly complex digital landscapes.
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Delinea announces 400 new features for its Privileged Access Management platform
Fri, 15th Dec 2023
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pam
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siem
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itsm
Delinea boosts its Privileged Access Management platform with over 400 integrations, bolstering cybersecurity.
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ControlUp's new ITSM Connector integrates with ServiceNow for enhanced digital workflow
Tue, 7th Nov 2023
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digital transformation
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hcm
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partner programmes
ControlUp launches its ITSM Connector which integrates with ServiceNow, aiming to enhance digital workflows and resolve IT issues before users notice them.
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Village Roadshow Group strengthens customer experience using Freshworks
Sun, 29th Oct 2023
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digital transformation
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cx
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martech
Village Roadshow Group sees a boost in customer satisfaction of 25% and cuts 60% of IT costs by employing Freshworks’ IT service management solution.
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Konica Minolta Australia launches Insight Hub for enhanced IT services
Mon, 23rd Oct 2023
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partner programmes
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edutech
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printing
Konica Minolta Australia launches the Insight Hub, a platform aimed at improving managed IT services and augmenting customer experiences.
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SolarWinds report reveals ITSM could save 23 hours a week
Fri, 20th Oct 2023
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digital transformation
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cx
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martech
SolarWinds report claims implementing IT Service Management could save businesses an average of 23 hours weekly.
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Bitkub Exchange selects Freshworks to boost customer support
Fri, 13th Oct 2023
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itsm
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freshdesk
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productivity
Bitkub, the leading crypto exchange in ASEAN, has partnered with Freshworks to enhance its customer service operations.
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Xalient launches next-generation AIOps platform Martina 2.0
Fri, 28th Apr 2023
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paas
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datacentre infrastructure
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iaas
The platform gives the benefit of real-time monitoring, anomaly detection and behavioural analysis for optimal user experience.
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SolarWinds announces first ITSM data centre in Australia
Wed, 15th Mar 2023
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saas
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itsm
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solarwinds
SolarWinds has announced the launch of its first IT service management (ITSM) data centre in Australia for SolarWinds Service Desk customers.