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IT service management (ITSM) stories

New Relic launches AI knowledge layer for IT incidents
Software-as-a-Service

New Relic launches AI knowledge layer for IT incidents

It aims to cut outage investigation time for engineers by combining live telemetry with incident history, changes and service context.

By Joseph Gabriel Lagonsin • 4 min read • This month
LogicMonitor adds IBM watsonx & Red Hat to Edwin AI
DevOps

LogicMonitor adds IBM watsonx & Red Hat to Edwin AI

The tie-up could cut downtime for enterprises by letting AI detect incidents, generate playbooks and trigger fixes across hybrid estates.

By Joseph Gabriel Lagonsin • 4 min read • This month
Rippling adds Splashtop remote access for IT teams
Digital Transformation

Rippling adds Splashtop remote access for IT teams

IT teams can now open and record remote desktop sessions from Rippling, tying support actions to device records and policies.

By Joseph Gabriel Lagonsin • 4 min read • This month
PDQ adds software visibility & workflow integrations
IT Automation

PDQ adds software visibility & workflow integrations

IT teams can now track fleet-wide software gaps and route deployment tasks into Jira, Freshworks and Zapier with PDQ's latest update.

By Catherine Knowles • 3 min read • This month
PDQ adds software visibility tools & workflow integrations
IT Automation

PDQ adds software visibility tools & workflow integrations

IT teams can now spot missing and vulnerable software faster as PDQ expands inventory, package management and ticketing links.

By Sean Mitchell • 3 min read • Last month
Digitate named a Leader in IDC's AIOps 2026 review
Hybrid Cloud

Digitate named a Leader in IDC's AIOps 2026 review

The ranking could bolster Digitate’s pitch to buyers as IDC flagged ignio 7.0’s governed automation and business-linked remediation across hybrid estates.

By Shannon Williams • 4 min read • Last month
Eptura adds AI tools & real-time workplace analytics
Data Analytics

Eptura adds AI tools & real-time workplace analytics

Facility teams could gain a clearer view of office use and maintenance as Eptura rolls out AI assistants, live analytics and shared data tools.

By Shannon Williams • 4 min read • Last month
Freshworks data shows after-hours IT support gap widens
Multi-factor authentication

Freshworks data shows after-hours IT support gap widens

Nearly half of IT help requests now land after hours, leaving staff waiting longer for routine fixes as flexible work reshapes support demand.

By Sofiah Nichole Salivio • 4 min read • Last month
DevOps incidents jump 21% as downtime hits 9,255 hours
DevOps

DevOps incidents jump 21% as downtime hits 9,255 hours

Longer outages at developer tools now threaten release schedules and productivity, with GitProtect estimating more than USD $740,000 in losses.

By Shannon Williams • 4 min read • Last month
LogicMonitor expands AI-led IT ops platform in ANZ
Hybrid Cloud

LogicMonitor expands AI-led IT ops platform in ANZ

Enterprises could cut outage risk as new governance controls let AI spot, explain and act on IT issues across complex digital estates.

By Joseph Gabriel Lagonsin • 4 min read • Last month
DXC launches OASIS for AI-era managed services oversight
Digital Transformation

DXC launches OASIS for AI-era managed services oversight

Enterprises could gain earlier warning of outages as DXC OASIS uses AI agents and human oversight to unify fragmented IT operations.

By Mark Tarre • 5 min read • Last month
Ntt Data launches AI agent for multivendor IT estates
Hybrid Cloud

Ntt Data launches AI agent for multivendor IT estates

It aims to cut manual work for IT teams by unifying multivendor infrastructure management through natural language prompts and human oversight.

By Sofiah Nichole Salivio • 4 min read • Last month
TeamViewer adds AI scripting to Tia for IT support
Human Capital Management

TeamViewer adds AI scripting to Tia for IT support

IT teams can now reuse resolved support tickets as scripts, aiming to cut repeat incidents across managed devices and speed fixes.

By Joseph Gabriel Lagonsin • 3 min read • Last month
Turning security into a story: How managed service providers use reporting to drive retention and revenue
Firewalls

Turning security into a story: How managed service providers use reporting to drive retention and revenue

Clear reporting can stop managed service providers being treated as a cost, helping justify renewals and opening the door to upsell opportunities.

By Scott Jenkins • 5 min read • Last month
ServiceNow & Google Cloud widen AI agent partnership
Data Analytics

ServiceNow & Google Cloud widen AI agent partnership

The expanded tie-up aims to automate telecoms, retail and IT workflows while giving enterprises tighter oversight of AI agents across both platforms.

By Sean Mitchell • 4 min read • Last month
IP Fabric launches MCP server for network operations
Firewalls

IP Fabric launches MCP server for network operations

Businesses testing AI in infrastructure management may gain tighter control over network data, compliance checks and change planning through the new server.

By Catherine Knowles • 4 min read • Last month
Infosys expands Google Cloud tie-up for agentic AI
Data Analytics

Infosys expands Google Cloud tie-up for agentic AI

The deal could speed enterprise AI rollouts by packaging agentic tools for sectors from banking to healthcare, while deepening staff training.

By Sean Mitchell • 4 min read • Last month
Google Cloud expands Gemini Enterprise into AI agent hub
DevOps

Google Cloud expands Gemini Enterprise into AI agent hub

Businesses gain a single control plane for AI agents as Google Cloud folds developer tools, employee apps and partner software into Gemini Enterprise.

By Sean Mitchell • 4 min read • Last month

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IT service management (ITSM) stories