DMG Consulting stories
![Story image](../../../../../uploads/story/2024/05/31/preview_img-iMyHgpTV7bIarRiDbdv4N1mH.webp)
NICE unveils advanced WFM solutions for digital integration
Fri, 31st May 2024
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uc
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cx
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martech
NICE has launched new workforce management tools aimed at integrating digital front and back-office tasks, enhancing efficiencies and bottom-line results.
![Story image](../../../../../uploads/story/2023/09/29/preview_GettyImages-1148643490.webp)
NICE leads WFM market for the ninth consecutive year
Fri, 29th Sep 2023
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uc
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leadership
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contact centre
NICE's Workforce Management dominates the market for the ninth consecutive year, and gains the most customers, according to DMG Consulting's report.
![Story image](../../../../../uploads/story/2023/01/20/preview_GettyImages-1356118511.webp)
NICE recognised in new cloud-based contact centre report
Fri, 20th Jan 2023
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uc
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contact centre
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cloud services
DMG Consulting has recognised NICE in its Worldwide Cloud-Based Contact Infrastructure Market Share Report as a market share leader.
![Story image](../../../../../uploads/story/2019/10/15/preview_call_centre5.webp)
Frost & Sullivan, DMG recognise Verint for APAC market share
Tue, 15th Oct 2019
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uc
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crm
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martech
Verint was found to a market share 30% higher than its closest competitor across all contact centre technologies.