Digital services stories - Page 7
Exclusive: The importance of service reliability in avoiding end-customer dissatisfaction
Mon, 11th Aug 2025
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cx
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martech
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ai
Digital outages cost Australians AUD $5.3bn annually, eroding trust in telcos, banks and airlines as consumers seek more reliable alternatives.
Alibaba Cloud to power digital services at Dakar 2026 Games
Thu, 7th Aug 2025
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ai
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olympic games
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digitalisation
Alibaba Cloud will provide digital infrastructure for the 2026 Summer Youth Olympic Games in Dakar, the first Olympic event hosted in Africa.
Iron Mountain posts record Q2 results as revenue hits USD $1.7 billion
Thu, 7th Aug 2025
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hyperscale
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dc
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partner programmes
Iron Mountain reports record Q2 revenue of USD $1.7 billion, driven by strong growth in data centre and storage services, boosting full-year 2025 outlook.
Australians lose trust as outages cost AUD $5.3b yearly
Thu, 7th Aug 2025
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digital transformation
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cx
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martech
Widespread outages have cost Australians AUD $5.3 billion yearly, with 68% losing trust in telecommunications amid rising service disruptions.
Western Australia adopts new digital platform for property valuations
Fri, 1st Aug 2025
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data analytics
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digital transformation
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data solutions
Western Australia has launched the VM Online platform, replacing legacy systems to deliver over one million annual property valuations digitally and efficiently.
Victoria Police & Serco renew partnership, boosting efficiency
Thu, 31st Jul 2025
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customer service
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emergency services
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law enforcement
Victoria Police and Serco have renewed their partnership, freeing over 100,000 hours annually for frontline policing through enhanced non-emergency reporting services.
ACS report urges action on digital skills for AUD $134bn growth
Wed, 30th Jul 2025
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digital transformation
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ai
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cloud services
ACS urges Australia to close its digital skills gap, unlocking AUD $134bn growth and boosting jobs through a ten-point plan centred on AI and tech training.
FLOW launches new 30MW data centre campus in Central Tokyo
Tue, 29th Jul 2025
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digital transformation
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hyperscale
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dc
FLOW Digital Infrastructure is building a 30MW data centre campus in Central Tokyo, with the first 6MW building opening in early 2027 to meet rising digital demand.
Insight & Columbia Group forge digital partnership for maritime
Fri, 25th Jul 2025
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digital transformation
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fleet management
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ai
Insight and Columbia Group partner to deliver tailored IT and operational technology solutions, driving digital transformation across global maritime operations.
University of Melbourne saves on IT costs with Rimini support deal
Thu, 24th Jul 2025
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edutech
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digital transformation
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hcm
The University of Melbourne cuts IT costs and avoids forced upgrades by adopting Rimini Street support for its customised Oracle ERP systems, boosting digital services.
Kinetic IT appoints Murray Thompson to lead advisory strategy
Tue, 22nd Jul 2025
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digital transformation
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hcm
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partner programmes
Kinetic IT names Major General (Retired) Murray Thompson AM CSC to lead Advisory & Transformation, boosting its cyber security and digital services strategy.
OpenText gains top IRAP security approval for government use
Fri, 18th Jul 2025
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risk & compliance
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cybersecurity
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government
OpenText has achieved top-tier IRAP security approval, enabling its platforms to be widely used by Australian government agencies handling classified data.
TCS Q1 revenue hits USD $7,421m, highlights AI & security wins
Mon, 14th Jul 2025
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digital transformation
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public cloud
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genai
TCS reported USD $7,421m revenue in Q1 FY26, highlighting gains in AI and cybersecurity despite a slight year-on-year revenue decline.
Insight joins WA panel to boost government digital services
Wed, 9th Jul 2025
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digital transformation
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partner programmes
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cloud services
Insight has joined Western Australia's Technology Infrastructure and Solutions panel to enhance government digital services with secure, scalable technology solutions.
Ashurst appoints Terri Mottershead to lead digital legal push
Fri, 4th Jul 2025
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digital transformation
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ai
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clean technologies
Ashurst appoints Terri Mottershead as Director to lead its global digital legal services team, boosting AI and technology-driven innovations for clients.
AI transforms sports engagement as fans seek personalisation
Tue, 1st Jul 2025
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surveillance
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digital transformation
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martech
AI reshapes sports fandom, with 54% preferring AI tools for info and 67% seeking a single platform for personalised, interactive experiences.
Fiji central bank leads push for stronger national cyber resilience
Fri, 27th Jun 2025
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data protection
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ransomware
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digital transformation
The Reserve Bank of Fiji is spearheading efforts to enhance national cyber resilience amid rapid digital growth, urging collaboration between public and private sectors.
Queensland budget promises AUD $130m boost for small business
Tue, 24th Jun 2025
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dr
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digital transformation
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cloud services
Queensland's 2025-26 budget pledges AUD $130 million to support 495,000 small businesses and launches a AUD $1 billion fund for digital public services.
Granicus launches Engagement Cloud to boost public sector trust
Tue, 24th Jun 2025
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digital transformation
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cx
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martech
Granicus launches Engagement Cloud in Australia and New Zealand to help public sector boost trust through personalised, data-driven communication and services.
Oracle launches air-gapped cloud for security & sovereignty
Thu, 19th Jun 2025
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cloud security
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edge computing
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ai
Oracle launches Compute Cloud@Customer Isolated, an air-gapped cloud service boosting security and data sovereignty for governments and regulated sectors.