Digital Engagement stories - Page 5
Genesys omnichannel solution delivers big ROI, study shows
Mon, 22nd Feb 2016
#
crm
#
uc
#
martech
Genesys has released new research that indicates its omnichannel engagement solution delivers big financial returns to customers.
Australian Government digital transformation facing barriers
Tue, 27th Oct 2015
#
digital transformation
#
healthtech
#
digital engagement
Only 27% of Aussie government officials are confident in their organisation's digital readiness, despite viewing digital as a significant disruptor.
Cisco looks to make South East Queensland first smart region
Fri, 14th Aug 2015
#
smart cities
#
cisco
#
digital engagement
Cisco has released its first Smart Region Report, highlighting digital opportunities for South East Queensland.
Digitally influenced retail sales to reach $2.2 trillion by 2015
Tue, 19th May 2015
#
cx
#
martech
#
deloitte
Digital interactions are set to influence 64% of every dollar spent in retail stores by end of 2015, according to Deloitte Digital.
Are you fooled by multi-channel?
Mon, 10th Nov 2014
#
martech
#
omnichannel
#
digital engagement
In a digital era, many firms fall into the multi-channel trap, failing to deliver consistent experiences across customer journeys.