Customer service stories - Page 33

InMoment has introduced generative AI to its Conversational Intelligence solution, enabling companies to enhance customer insights and engagement across various feedback channels.

LEA Professional unveiled its Connect Series Half-Rack amplifiers, designed for small to medium installations. Winning the Best of Show at ISE 2024, the models feature DSP, WebUI, and cloud connectivity.

Blue Connections IT has centralised its pre-sales team to enhance operations, ensuring customers receive consistent, comprehensive support and improved service.

Endava has expanded its partnership with Google Cloud to offer tailored AI, cloud modernisation, and app migration services across Australia, New Zealand, and Southeast Asia.

Generative AI's power is amplified by knowledge graphs, making tools like ChatGPT and Google's Gemini smarter, reducing errors, and combating biases, thus revolutionising industries.

Boomi's latest global study, sponsored by IFS and conducted by IDC, underscores the urgent need for composability in enterprise software to combat challenges from outdated systems, per 1,000 surveyed execs.

A new OTRS study reveals 60% of executives now prioritise workflow automation to scale businesses, with a significant rise in global adoption.

NICE secures its largest APAC region deal for CXone, replacing legacy systems with a unified AI-driven platform to revolutionise customer service.

HSBC and BNY Mellon join Quantexa's Lighthouse Programme to deploy Q Assist, a context-aware generative AI suite, debuting at London Tech Week to optimise financial services.

NVIDIA launches ACE generative AI microservices, poised to revolutionise digital human creation for sectors ranging from gaming to healthcare.

CrowdStrike wins Frost and Sullivan's 2024 Global Customer Value Leadership Award for Cloud Security, spotlighting its Falcon Cloud Security suite amid a 110% rise in cloud exploitation incidents.

Centennial Bank partners with Newgen Software to digitise onboarding, enhancing customer experience with a streamlined, low-code automation solution.

Neo4j and Snowflake reveal an integration to embed graph data science within the Snowflake Data Cloud, enhancing AI and ML insights.

Half of Australian mobile users switch carriers biennially, with one-third buying for others, reveals SpinTel study, highlighting value over loyalty and smaller provider appeal.

Hitachi partners with Google Cloud to leverage AI technologies, including Vertex AI and Gemini models, enhancing Lumada's digital transformation capabilities.

Artificial intelligence is revolutionising Australian contact centres, enabling unparalleled personalisation and efficiency.

Ansvar teams up with Interactive to modernise their tech stack and bolster security measures, driving enhanced risk management and regulatory compliance.

Hitachi and Google Cloud join forces in a multi-year partnership to revolutionise enterprise innovation with generative AI, enhancing productivity and software modernisation.

Flight Centre enhances service with AI-driven programme from Qualtrics, leveraging analytics into actionable insights and to improve travel experiences.

Salesforce enhances Service Cloud with new features to unify data across digital channels, providing a seamless, personalised customer experience through their Einstein 1 Platform.