Customer service stories - Page 32

Middlebank Consulting Group has joined forces with Freterium to offer advanced Transportation Management System solutions in Australia and New Zealand.

NVIDIA has unveiled its NIM Agent Blueprints, a new suite of customisable AI workflows designed to accelerate enterprise applications across various sectors.

Australian telco Tangerine launches high-speed NBN Fixed Wireless plans in regional areas, offering three pricing tiers to address growing internet demand.

Zendesk has launched Relay, a new app to boost outbound communication via WhatsApp and SMS, in partnership with Meta.

Dematic has unveiled its Vision Picking Solution in Australia and New Zealand. This HUD tech aims to boost warehouse productivity and supply chain efficiency with real-time data.

Verint leverages its open AI platform to revolutionise customer experience, integrating real-time data and ensuring security while leading market innovation.

Reliable mobile reception is crucial in distribution centres, enhancing coordination, safety, inventory management, customer satisfaction, and operational efficiency.

CD&R and CVC will co-own Epicor, a leader in enterprise SaaS, under a new agreement enhancing SaaS migration and global expansion; financial terms undisclosed.

GoDaddy launches GoDaddy Airo, a generative AI tool for Australian entrepreneurs, aiming to save them 27 hours a month and AUD $7,800 yearly by streamlining online business tasks.

Ernst and Young Australia and Sigma Healthcare have revolutionised supply chain management with SAP IBP, enhancing efficiency, inventory management, and customer service.

PagerDuty has launched its generative AI suite, PagerDuty Advance, to combat the 41% rise in digital incidents costing Australian firms over AUD $1 million each.

As AI tools increasingly permeate contact centres, their role in enhancing agent performance and customer service is proving pivotal rather than replacing humans.

AI is set to overhaul customer service, according to Zendesk's latest report, which foresees radical industry changes driven by advanced AI within three years.

Salesforce launches Einstein Service Agent, its first fully autonomous AI customer service agent, promising faster, precise resolutions and seamless human handovers.

Rimini Street is set to revolutionise tech support in the financial sector, offering robust and cost-effective solutions for digital transformation.

Despite the clear financial benefits of cloud ERP systems, a new study reveals that the softer, less tangible returns may be even more impactful for businesses.

Celonis and Emporix unveil the AI-driven Emporix Orchestration Engine, promising real-time, end-to-end process optimisation with Celonis' Process Intelligence.

Millionaire Fiverr freelancers share pivotal tips on thriving in the freelance world, from skill development to client relationships. Here's how to excel.

The advent of AI factories is revolutionising business operations by merging GenAI capabilities with modernised data centres, enhancing productivity and sustainability.

Australian workers are embracing AI, with 67% using it weekly and saving at least three hours, finds Freshworks 2024 Global AI Workplace report.