Customer service stories - Page 22
SOTI launches device tracking to boost Aussie retail service
Wed, 23rd Jul 2025
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digital transformation
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case study
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customer service
SOTI launches device tracking to help Australian retailers improve customer service by boosting device reliability and reducing operational downtime.
CommScope, DvSum launch AI platform to boost network analytics
Wed, 23rd Jul 2025
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data analytics
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cx
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martech
CommScope and DvSum have teamed up to launch ServAssure NXT AI, a platform combining AI and analytics to boost network monitoring and customer service efficiency.
ROLLER boosts reliability & cuts cloud costs with Datadog
Tue, 22nd Jul 2025
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siem
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customer service
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application infrastructure
Australian software provider ROLLER boosts cloud reliability and cuts costs by 60% after adopting Datadog's monitoring and security platform.
Boost.ai launches on AWS Marketplace to aid secure AI adoption
Fri, 18th Jul 2025
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data protection
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digital transformation
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cx
Boost.ai launches on AWS Marketplace to help enterprises in regulated sectors adopt secure, compliant AI agents with rapid deployment and strong data protection.
Kore.ai launches AI agent solutions in AWS Marketplace
Fri, 18th Jul 2025
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hyperscale
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ai
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customer service
Kore.ai has made its AI agent solutions available on AWS Marketplace, enabling faster deployment and streamlined procurement for enterprises across various sectors.
Zoho unveils Zia LLM & agent marketplace with focus on privacy
Thu, 17th Jul 2025
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data analytics
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hyperscale
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dc
Zoho launches Zia LLM and an AI agent marketplace, focusing on robust data privacy and customisable business solutions across global data centres.
Avetta strengthens NSW presence with new Sydney & Newcastle offices
Thu, 17th Jul 2025
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risk & compliance
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hybrid & remote work
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customer service
Avetta has opened new offices in Sydney and Newcastle to boost its presence in New South Wales and enhance service for Australian customers.
Publicis Sapient launches AI customer service platform on AWS
Thu, 17th Jul 2025
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digital transformation
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erp
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genai
Publicis Sapient has launched its AI-powered Multi-Agentic Platform for Customer Services on AWS Marketplace to boost customer service efficiency and scalability.
Sage appoints Damon Scarr to lead APAC expansion & drive growth
Tue, 15th Jul 2025
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fintech
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partner programmes
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supply chain
Sage appoints Damon Scarr as General Manager for Asia Pacific to drive growth and expand its AI-powered finance solutions across the region.
Prime Day grows in Australia as shoppers hunt value & savings
Fri, 11th Jul 2025
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cx
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martech
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amazon
Prime Day in Australia gains momentum as shoppers seek bargains amid rising living costs, with retailers leveraging discounts and omnichannel strategies for growth.
Brainfish raises USD $6.4m to expand AI support tech in US & globally
Fri, 11th Jul 2025
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cx
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martech
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genai
Brainfish has raised USD $6.4m to expand its AI-powered customer support technology, establish a US HQ, and grow its global market presence.
The next frontier of AI product development: building systems that learn with your users
Fri, 11th Jul 2025
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data analytics
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cx
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martech
Adaptive AI systems, like Amazon's Alexa Plus, learn and evolve with users in real time, promising a new era of personalised, interactive technology.
Digimune & AnyTech365 launch 24/7 tech support for Australians
Thu, 10th Jul 2025
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it services
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stock exchange
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customer service
Digimune partners with AnyTech365 to offer 24/7 multilingual IT support across Australia, boosting tech help and new revenue for local partners.
Appian recognised for AI innovation on 2025 AIFinTech100 list
Wed, 9th Jul 2025
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digital transformation
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fintech
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cx
Appian has been named on FinTech Global's 2025 AIFinTech100 list for pioneering AI-driven solutions that transform banking, compliance and financial services workflows.
Hands-on Review: Acer Predator X39 OLED monitor
Mon, 7th Jul 2025
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gaming
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digital entertainment
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acer
Acer's Predator X39 OLED is a 39-inch ultra-wide curved gaming monitor with vivid colours, 120Hz refresh rate, and excellent HDR for immersive gameplay.
NiCE honours EMEA & APAC firms for AI-driven CX excellence
Fri, 4th Jul 2025
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uc
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digital transformation
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cx
NiCE celebrates EMEA and APAC firms for AI-driven customer experience excellence at its 2025 International CX Excellence Awards, spotlighting innovation and impact.
Manhattan Active Omni adds advanced AI to boost retail services
Thu, 3rd Jul 2025
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uc
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cx
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martech
Manhattan Associates enhances its Active Omni platform with AI to speed up customer service and support Tap to Pay via iPhone in stores across retail settings.
CommBox unveils CommSite to transform web engagement
Wed, 2nd Jul 2025
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digital transformation
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cx
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martech
CommBox launches CommSite AI, a conversational platform transforming websites with real-time, personalised chat to enhance user engagement and sales.
A managed protection service suite empowers MSPs to scale their businesses effectively
Mon, 30th Jun 2025
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firewalls
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network security
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advanced persistent threat protection
A Managed Protection Service Suite helps MSPs scale their businesses efficiently while enhancing security and customer service for SMB clients.
Exclusive: Chris Donato on Zendesk's AI shift in CX strategy
Thu, 26th Jun 2025
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saas
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cx
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martech
Exclusive: Zendesk's Chris Donato says AI now drives customer loyalty, urging firms to adopt 'human-centric AI' or risk falling behind in CX.