Customer service stories - Page 21

Real-time data access is essential for AI-driven agility, as Denodo reveals how virtualisation boosts speed and governance in enterprise systems.

Colonial First State deploys GPT-4 AI tools to enhance customer service, advisor support, and efficiency for over three million clients in wealth management.

Melbourne-based Aluminium Industries has tripled its growth after upgrading to the SYSPRO ERP system, boosting efficiency across multiple business divisions.

AI is revolutionising Australia's loyalty sector, driving growth and innovation with a strong focus on ethics, data privacy and workforce transformation.

Onix has acquired UJET's professional services unit to enhance AI-driven customer engagement solutions on Google Cloud across multiple industries.

Victoria Police and Serco have renewed their partnership, freeing over 100,000 hours annually for frontline policing through enhanced non-emergency reporting services.

Optus has launched Expert AI, an AI platform that assists frontline staff in real time to improve customer service and resolve queries faster.

Cloud-based document management transforms insurance brokers' workflow, cutting admin by half and boosting productivity while ensuring compliance.

Call Design's CallD.AI platform embeds compliance and governance at the heart of contact centre AI, ensuring transparency and operational integrity for enterprises.

Optus has introduced Expert AI, powered by Google Cloud, to assist frontline staff and enhance customer service with real-time insights and faster resolution.

Customer Science has acquired Sydney's Friendly Persuasion, launching a new CX Communications division to enhance written customer experience solutions.

Private Large Language Models offer businesses secure AI tools that boost productivity and safeguard data, transforming workflows without costly system changes.

Shippit launches NowGo, an AI-powered platform boosting last-mile delivery efficiency, saving costs, and enhancing reliability for Australian businesses.

Most ANZ firms are still piloting generative AI, facing data, skills and trust hurdles before full enterprise adoption takes hold.

Australian firms face a tough choice: cut costs by offshoring or keep local expertise to maintain customer trust and support domestic jobs.

NiCE to acquire Cognigy for USD $955 million, combining AI platforms to enhance global customer experience with advanced conversational AI solutions.

An Australian report warns the rise of multi-agent AI systems brings new risks, urging firms to adopt fresh risk management strategies beyond single-agent methods.

ChatSa launches AI Magic, enabling users to swiftly create and deploy cross-platform AI chatbots with a single text prompt, in under two minutes.

Chervon teams up with Blue Yonder to enhance global supply chain, aiming to improve forecasting, inventory and customer service across Asia-Pacific.

OpenTable unveils AI Concierge to ease bookings at over 60,000 restaurants by providing instant info on menus, hours, and more for savvy diners worldwide.