Customer Satisfaction stories - Page 10

Logicalis Australia appoints Peter Cardassis as Technical Services Director, aiming to enhance technical services and strengthen key partnerships from May 2025.

Tata Consultancy Services climbs to 45th in Kantar BrandZ 2025 report, hitting a brand value of USD $57.3bn with 28% annual growth.

Zyxel Networks secured Champion status for its firewalls and VPNs in techconsult's 2025 survey, praised for usability, reliability, and customer satisfaction.

Nearly half of enterprises face AI project failures due to poor data readiness, with the UK scoring lowest in AI preparedness amid legacy system challenges.

Organisations in Australia and New Zealand are boosting investment in AI supply chain technologies to enhance resilience, productivity, and meet evolving customer demands.

SOTI launches new dashboards to help Australian retailers optimise in-store tech, boosting staff efficiency and customer satisfaction with real-time data insights.

B2C firms are embracing AI-powered self-service platforms to cut costs and boost customer flexibility, enhancing subscription account management.

NICE and ServiceNow partner to launch an AI-powered platform by Q4 2025, uniting customer service and enterprise operations for faster, seamless fulfilment.

Forethought's 2025 report reveals agentic AI boosts CX outcomes, resolving 57% more tickets and cutting costs by over 20%, outperforming traditional AI solutions.

The GoTo Connect AI Receptionist helps businesses cut costs and boost revenues by ensuring every call is answered, saving time and improving customer satisfaction.

Calabrio unveils 70+ new AI-driven features in Calabrio ONE, boosting efficiency and customer service in contact centres, available within six months.

Melbourne's Apromore leads Gartner's 2025 Magic Quadrant for Process Mining Platforms, ranked among the top three global vendors for the third year running.

Australian retailers urged to future-proof supply chains and embrace tech as US tariffs create uncertainty, with 66% prioritising global expansion despite rising costs.

Barracuda has appointed Ketan Tailor as Chief Customer Officer, tasked with enhancing customer experience amidst the firm's rapid cybersecurity growth.

Australian and New Zealand organisations are surpassing global counterparts in generative AI investments, yet face rising staffing costs and data challenges.

Ping Identity has unveiled its revamped Nexus Partner Program, introducing new opportunities and pathways aimed at enhancing partner success and customer satisfaction.

SentinelOne has launched its Global PartnerOne Program, designed to enhance partner growth and adaptability within cybersecurity markets.

Genesys has reported that its Genesys Cloud AI drove over 10% of new business in fiscal year 2025, with annual recurring revenue reaching USD $1.9 billion.

As customer expectations rise, NICE's Rod Lester emphasises the critical role of agent empowerment in contact centres, driven by AI tools for enhanced service.

Neo Space Group has formed a strategic partnership with G&S SatCom to enhance its in-flight connectivity services through real-time monitoring.