Customer Satisfaction stories - Page 8

Granicus has launched its Service Cloud platform in Australia and New Zealand to help councils enhance digital services and boost community engagement.

Intelo.ai and Fluent Commerce have partnered to integrate AI agents into order management, boosting efficiency and cutting costs for retailers worldwide.

Smart Communications acquires Pendula to enhance AI-driven orchestration, boosting customer engagement across SMS, email, WhatsApp, and RCS in regulated sectors.

Siemens is named a leader in Product Lifecycle Management for discrete manufacturing by Forrester, with Teamcenter software praised as a customer favourite.

Omnissa bolsters leadership with three senior hires to accelerate partner-led growth and expand its global digital workspace market presence.

Amplitude leads in digital analytics, topping Forrester's Q3 2025 report for ease of use, AI innovation, and customer satisfaction.

Arctic Wolf has boosted its channel network in Australia and New Zealand by 140%, driven by its AI-powered Aurora Platform and new security offerings.

Customer Science has acquired Sydney's Friendly Persuasion, launching a new CX Communications division to enhance written customer experience solutions.

Chervon teams up with Blue Yonder to enhance global supply chain, aiming to improve forecasting, inventory and customer service across Asia-Pacific.

SOTI launches device tracking to help Australian retailers improve customer service by boosting device reliability and reducing operational downtime.

SpinTel launches its Ultra WiFi 5G Modem in Australia, offering plug-and-play setup on Optus' 5G network from AUD $59/month with unlimited data.

AI integration and data quality issues are hindering progress in transportation management, with 48% of organisations losing over 10% of budgets to errors and disruptions.

Process Intelligence is bridging the gap in enterprise AI by providing operational context, boosting automation and transforming businesses globally.

Brainfish has raised USD $6.4m to expand its AI-powered customer support technology, establish a US HQ, and grow its global market presence.

Aryaka earns Frost & Sullivan's 2025 Global SASE Leadership Award and tops G2's SASE and SD-WAN grid for customer satisfaction and ease of use.

NiCE celebrates EMEA and APAC firms for AI-driven customer experience excellence at its 2025 International CX Excellence Awards, spotlighting innovation and impact.

TeamViewer unveils AI-powered TeamViewer Intelligence to speed up IT support via real-time automation and enhanced session insights for global users.

Exclusive: Zendesk's Chris Donato says AI now drives customer loyalty, urging firms to adopt 'human-centric AI' or risk falling behind in CX.

Poor data intake and communication methods cause significant customer disengagement in Australia and New Zealand, says Smart Communications' 2025 research.

ASOS expands its collaboration with Celonis, using Process Intelligence to boost supply chain visibility and speed up order fulfilment amid economic pressures.