Customer Satisfaction stories

Agoyu secures patent for AI-powered moving app that scans video inventories, matches licensed movers and returns quotes in minutes.

Ecommerce in 2026: AI shoppers, social sales and returns pressure push retailers to rethink data, compliance and cross-border growth.

Arctic Wolf earns a strong 2026 Gartner Peer Insights showing for managed detection and response, backed by 241 reviews and a 99% recommendation rate.

KnowBe4 wins top G2 rankings and multiple awards as chief executive officer Bryan Palma hails growth in cyber, workplace and brand appeal.

Whatfix study says firms risk USD $10.9m a year from weak digital adoption as AI investment outpaces staff use of new tools.

AskNicely unveils Ask NiceAI to help managers at multi-site service businesses turn scattered customer feedback into faster, data-backed action.

Twilio poll finds 85% of Australian marketing and customer experience leaders say fragmented tech is slowing AI agent productivity and returns.

PagerDuty says Australia and New Zealand firms are lifting resilience spend and AI use, while keeping people in charge of critical recovery decisions.

CSOs are shedding their purely technical image as security chiefs are pushed into the boardroom to drive sales, trust and growth.

CTERA earns Gartner peer-backed recognition as hybrid cloud storage demand rises across branch offices, data centres and public cloud environments.

Rimini Street clinches triple Stevie Awards for AI-powered support and stellar service, as judges hail GBP £10B client savings impact.

Australia's P&N Group has adopted Genesys-Salesforce CX Cloud to unify P&N Bank and BCU Bank contact centres and cut admin for staff.

WorkFusion's AI agent Tara has been named AML Solution of the Year by FinTech Breakthrough for streamlining sanctions screening workloads.

Qualtrics unveils AI-driven CX upgrades to unify feedback, automate text analysis and deploy agents that resolve customer issues in real time.

OutSystems named a Leader in G2's Spring 2026 AI Agent Builders Grid, after earning top scores for ease of admin, trust and governance.

OutSystems named G2 Spring 2026 Leader for AI Agent Builders as customers push agent-based software beyond pilots into production at scale.

In eCommerce, clean verified customer address data is now essential to cut costs, stop fraud and keep shoppers loyal worldwide.

Qualtrics again tops Gartner's 2026 Voice of the Customer rankings, leading on execution, vision and AI-driven experience agents.

Australian firms boost AI spending for customer experience, but skills, data gaps and staff concerns show ambitions outpacing readiness.

Whatfix adds AI roleplay training to its Mirror simulator, promising faster readiness and fuelling a surge to USD $3 million in recurring revenue.