Customer Loyalty stories - Page 13

Zendesk, has released the company’s latest global Customer Experience Trends Report, revealing immersive experiences are fast becoming a key differentiator.

When asked which brand characteristics are essential for building customer loyalty, value for money was the most popular, chosen by 77% of respondents.

Acoustic, a global marketing and customer experience provider for B2C brands, has appointed Mark Cattini as its new CEO to accelerate its vision.

Casey George appointed as Talend's Chief Revenue Officer, bringing expertise in scaling SaaS companies and accelerating growth.

Anurag Vasisth joins us to share more about Loyalty Now, its offerings, and the company's infrastructure in Asia Pacific.

Fintech disruptors and a desire for personalized experiences are shaking up customer loyalty in the financial services industry.

Competition is heating up in APAC's QSR industry. To stay profitable, restaurants must embrace digital transformation and personalized marketing.

There is a key gap between brand manufacturer drivers for D2C deployment and their executional shortfalls, a new report reveals.

It’s no secret brands are at the forefront of data usage and capture, especially those with an eCommerce element in their businesses.

Tranxactor selects Oracle Cloud Infrastructure to offer immersive customer engagement and loyalty programs to brands.

Salesforce has announced new products for consumer goods companies to help brands navigate increasing market complexity more easily.

Adobe has announced results from a study, which finds a strong correlation between brand trust and consumer behaviour.

Online marketplaces have become increasingly popular, but companies must pay attention to the user experience to avoid potential pitfalls.

The ideal way to engage consumers is through real-time, hyper-personalised experiences, a new eConsultancy report reveals.

There’s no doubt about it – incorporating a robust customer loyalty program in almost any consumer-facing business can pay off.

Boost Mobile has doubled its market share over the past four years and now has more than 7% of Australia's prepaid market, equivalent to over 700,000 people.

We’ve been discussing the death of the cookie for a long time. Google announced plans to entirely phase out third-party cookies within two years.

Mindfields partners with Uniphore to enhance conversational automation offerings, boosting customer satisfaction and aiding post-pandemic recovery.

Brands are turning to first-party data as third-party data becomes less reliable and privacy changes decrease its value.

The way to engage with consumers is through real-time, hyper-personalised experiences, a new eConsultancy report, in partnership with Cheetah Digital reveals.