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Customer Interactions Stories - Page 7

Global Stories

Customer Interactions stories

Odigo launches AI-powered connector for effective UCaaS and CCaaS integration

Unified Communications

Odigo launches AI-powered connector for effective UCaaS and CCaaS integration

Odigo launches new connector to bridge the gap between UCaaS and CCaaS solutions, promising seamless integration powered by AI and analytics.

By Sean Mitchell • 3 min read • Thu, 5th Oct 2023

NICE acquires LiveVox, bolstering customer experience with AI integration

Customer Experience

NICE acquires LiveVox, bolstering customer experience with AI integration

NICE is set to acquire LiveVox, enhancing its CX services with integrated AI and proactive outreach capabilities.

By Sean Mitchell • 2 min read • Thu, 5th Oct 2023

Blackpearl Group launches innovative data service amid success

Software-as-a-Service

Blackpearl Group launches innovative data service amid success

Four months after its listing on the NZX in December, Blackpearl Group (NZX: BPG) has had a solid start as a listed company - one of the few for 2022.

By Tom Raynel • 4 min read • Fri, 14th Apr 2023

NICE announces the spring 2023 release of AI-powered CXone

Unified Communications

NICE announces the spring 2023 release of AI-powered CXone

NICE delivers AI-powered CX to accelerate smart self-service adoption while improving employee engagement and efficiency with the new release of CXone.

By Gaurav Sharma • 3 min read • Tue, 4th Apr 2023

Calabrio announces incoming CEO, predecessor leaving

Calabrio announces incoming CEO, predecessor leaving

Calabrio has appointed Kevin Jones as CEO, succeeding Tom Goodmanson, who is leaving after successfully leading the company for the last 15 years.

By Zach Thompson • 2 min read • Fri, 20th Jan 2023

Demystifying Web Engagement Management

Demystifying Web Engagement Management

Scott Liewehr, Sr. WCM Consultant, The Gilbane Group; will present Sitecore's next webinar: Demystifying Web Engagement Management.

By Staff Writer • 3 min read • Mon, 1st Nov 2010

Stories from Other Regions

Customer Interactions stories

Kiwi Agri business chooses SugarCRM for sales automation transformation

Kiwi Agri business chooses SugarCRM for sales automation transformation

Catalyst Performance Agronomy leverages SugarCRM's advanced sales automation software, Sugar Sell Premier, for boosted business operations.

By Sean Mitchell • 2 min read • Wed, 18th Oct 2023

4G: 'Fast' is nothing, says Amdocs

4G: 'Fast' is nothing, says Amdocs

With the advent of 4G mobile networks, the promise of a faster pipe for the internet is likely to become reality within months for Kiwi punters.

By Donovan Jackson • 3 min read • Fri, 9th Nov 2012