Customer Interactions stories - Page 2
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MongoDB launches pioneering AI Applications Program
Thu, 2nd May 2024
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public cloud
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hyperscale
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ai
MongoDB introduces the trailblazing MongoDB AI Applications Program, merging expertise with industry leaders to guide businesses.
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Let’s dive in! Amperity’s CTO on Gen AI as catalyst for digital transformation
Thu, 2nd May 2024
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cx
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digital transformation
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martech
Amperity's CTO, Derek Slager, advocates for Gen AI as a game changer for digital transformation and urges companies to fully embrace this technology or risk lagging behind.
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Leroy Merlin & Zitcha venture into South African retail media market
Wed, 27th Mar 2024
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meta
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customer interactions
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google
Leroy Merlin initiates its digital retail media network across South Africa, led by retail media platform Zitcha. This move signifies Zitcha's first venture in the region.
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Redefining profit strategies in Australia: The impact of voice technology
Tue, 27th Feb 2024
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cx
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martech
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voice
Implementing systems that analyse and extract customer insights presents an invaluable opportunity to capitalise on an existing asset.
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How Australian businesses can transform customer interaction
Tue, 20th Feb 2024
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cx
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martech
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customer service
Enhancing digital interaction, including live chat and advanced voice solutions, can bolster customer loyalty and operational efficiency for Australian businesses.
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Call data: Australian businesses’ overlooked tool for superior CX
Thu, 15th Feb 2024
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cx
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martech
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voice
Often neglected, call data provides Australian businesses with crucial insights for refining their customer experience, with potential benefits like valuable competitive intelligence.
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Embracing new tools in CX to revolutionise the digital customer journey
Tue, 6th Feb 2024
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uc
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data analytics
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cx
Businesses are advised to combine journey mapping, EQ and AI to enhance their digital customer experience strategies.
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Zoom enhances AI Companion capabilities for improved productivity
Fri, 2nd Feb 2024
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ai
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zoom
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connectivity
Zoom enhances the capabilities of its AI Companion to boost productivity, communication and inclusivity across its platform, introducing new features and capabilities.
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Businesses plan sweep of loyalty program changes by 2027
Thu, 18th Jan 2024
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cx
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martech
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capgemini
Amidst economic woes, 9 in 10 businesses plan to revamp their loyalty schemes by 2027, with 65% expected to replatform.
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AI amongst key trends shaping eCommerce and retail in 2024
Wed, 10th Jan 2024
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data analytics
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martech
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cdp
AI, sustainability, social commerce, and value provision will redefine retail and online sectors in 2024, predicts ecommerce specialist, Paul Waddy.
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Zendesk acquires AI firm Klaus to enhance customer experience
Wed, 10th Jan 2024
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devops
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cx
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martech
Zendesk enhances its customer experience (CX) solutions by acquiring AI firm Klaus, aiming to optimise agent performance and increase customer interaction quality.
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Marketing analytics software sector riding high on AI & ML adoption
Thu, 4th Jan 2024
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risk & compliance
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digital transformation
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data privacy
The global marketing analytics market is bolstered by increased adoption across sectors such as retail and manufacturing for improved AI and ML processes.
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Vodafone invests $20 million in technology-focused retail revamp
Thu, 21st Dec 2023
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personal computing devices
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customers
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samsung
Vodafone unveils $20 million tech-led retail revamp for enhanced customer experience and increased demand.
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Tollring to launch AI-powered cloud call recording solution, Record AI
Thu, 14th Dec 2023
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uc
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data analytics
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cx
Tollring unveils cloud-based AI call recording service, Record AI, targeting all organisation users from January 2024.
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Eagle Eye Group appoints first Chief Artificial Intelligence Officer
Thu, 14th Dec 2023
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martech
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data analytics
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cdp
Eagle Eye Group hires Jean-Matthieu Schertzer as its first Chief AI Officer, aiming to bolster AI-driven personalised retail promotions.
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Amazon Connect adds Generative AI features to enhance CX
Thu, 30th Nov 2023
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uc
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hyperscale
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public cloud
Amazon Connect has introduced generative AI capabilities aiming to boost worker productivity, cut costs, and improve customer service.
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The significance of the client portal for creating a dynamic legal firm
Mon, 27th Nov 2023
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digital transformation
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ai
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it transformation
Legal firms are increasingly turning towards client portals as a powerful tool to streamline their operations and enhance client interactions.
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Lack of central data storage hinders customer support, reveals Sprinklr report
Fri, 24th Nov 2023
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cx
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data analytics
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martech
A Sprinklr report reveals that 46% of CX leaders lack the central data storage vital for a competitive customer service.
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Messaging tech pioneer Known rebrands as Kudosity in strategic shift
Thu, 16th Nov 2023
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digital transformation
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data analytics
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cx
Known Pty Limited, a pioneer in messaging technology, has rebranded to Kudosity to streamline its business structure and enhance market offerings.
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Sendbird Integrates Meta's Open-Source Llama 2 to Revolutionize AI-Powered Customer Chats
Mon, 23rd Oct 2023
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gaming
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datacentre infrastructure
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digital entertainment
Sendbird integrates open-source Llama 2 to revolutionise AI-powered conversations, prioritising privacy and security.