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Customer engagement Stories - Page 55

Australian Stories

Customer engagement stories

Michael McCarthy appointed CCO of moomoo Australia
Customer Experience

Michael McCarthy appointed CCO of moomoo Australia

Michael McCarthy, a veteran of the Australian financial markets, has been appointed as the chief commercial officer of online trading platform moomoo Australia.

By Imee Dequito • 2 min read • Thu, 8th Aug 2024
Digital Balance partners with Insider for advanced personalisation
Data Analytics

Digital Balance partners with Insider for advanced personalisation

Digital Balance has partnered with Insider to enhance customer engagement via advanced personalisation, reflecting a growing trend highlighted in recent McKinsey research.

By Kaleah Salmon • 2 min read • Thu, 25th Jul 2024
KINESSO Commerce & Vudoo partner to launch ShopNow solution
Customer Experience

KINESSO Commerce & Vudoo partner to launch ShopNow solution

IPG Mediabrands' KINESSO Commerce partners with Vudoo to launch ShopNow, an innovative commerce media solution integrating shoppable ad tech, starting in Australia.

By Melania Watson • 3 min read • Tue, 23rd Jul 2024

Global Stories

Customer engagement stories

SleekFlow secures USD $7 million in Series A+ funding round
Customer Experience

SleekFlow secures USD $7 million in Series A+ funding round

SleekFlow secures USD $7 million in Series A+ funding led by Atinum Investment, pushing its total to USD $15 million to fuel global expansion and AI advancements.

By Catherine Knowles • 3 min read • Fri, 23rd Aug 2024
Exclusive: How Verint's customer experience is thriving with Open AI
Unified Communications

Exclusive: How Verint's customer experience is thriving with Open AI

Verint leverages its open AI platform to revolutionise customer experience, integrating real-time data and ensuring security while leading market innovation.

By Melania Watson • 5 min read • Wed, 21st Aug 2024
Are you maximising Customer Lifetime Value (CLV) with your loyalty program?
Data Analytics

Are you maximising Customer Lifetime Value (CLV) with your loyalty program?

In an era dominated by Big Data and AI, businesses are urged to revisit and optimise their loyalty programmes to enhance Customer Lifetime Value and boost growth.

By Jonathan Reeve • 7 min read • Tue, 13th Aug 2024
Five9 launches new AI product to elevate customer experiences
Customer Experience

Five9 launches new AI product to elevate customer experiences

Five9 unveils AI Knowledge, the latest in its Genius AI Suite, designed to enhance customer experiences using Generative AI and comprehensive data insights.

By Kaleah Salmon • 3 min read • Tue, 13th Aug 2024
Kudosity announces strategic partnerships with Ortto & MoEngage
Customer Experience

Kudosity announces strategic partnerships with Ortto & MoEngage

Kudosity partners with Ortto and MoEngage to elevate its SMS platform, promising seamless integration and boosted capabilities for customer communication.

By Imee Dequito • 3 min read • Thu, 8th Aug 2024
Adobe launches AI-powered Journey Optimizer for B2B marketing
Customer Experience

Adobe launches AI-powered Journey Optimizer for B2B marketing

Adobe unveils Journey Optimizer B2B Edition, tapping into generative AI to streamline complex B2B sales processes by identifying and personalising journeys for decision makers.

By Imee Dequito • 3 min read • Thu, 8th Aug 2024
Apica's Ascent platform now available on Oracle Cloud Marketplace
Customer Experience

Apica's Ascent platform now available on Oracle Cloud Marketplace

Apica's Ascent platform is now accessible on Oracle Cloud Marketplace, enhancing data pipeline management and offering new tools for Oracle Cloud Infrastructure users.

By Catherine Knowles • 2 min read • Thu, 1st Aug 2024
John Lewis enhances retail media capabilities for brands
Customer Experience

John Lewis enhances retail media capabilities for brands

John Lewis introduces new retail media capabilities with Epsilon, empowering brands to craft adverts on johnlewis.com, enhancing customer engagement and sales.

By Sean Mitchell • 3 min read • Thu, 1st Aug 2024
CallTower partners with Tollring to boost call analytics on Teams
Unified Communications

CallTower partners with Tollring to boost call analytics on Teams

CallTower collaborates with Tollring to enhance Microsoft Teams with Analytics 365, promising improved call data insights, team performance, and customer engagement.

By Kaleah Salmon • 3 min read • Tue, 30th Jul 2024
CFOs & CIOs in ANZ align to optimise tech investments
Customer Experience

CFOs & CIOs in ANZ align to optimise tech investments

A new report reveals CFOs and CIOs in ANZ are tightening collaborations to ensure technology investments deliver tangible business results.

By Melania Watson • 3 min read • Thu, 25th Jul 2024
Exclusive: Dynatrace thrives with cloud migration, market success
Data Analytics

Exclusive: Dynatrace thrives with cloud migration, market success

Andrew Foot of Dynatrace has discussed their cloud migration progress and strategic successes, with a whopping $1.5 billion in annual recurring revenue.

By Melania Watson • 3 min read • Wed, 24th Jul 2024
Unexpected advice for tech entrepreneurs
Customer Experience

Unexpected advice for tech entrepreneurs

Contrarian advice for tech founders: avoid early capital raising, don't aim for unicorn status, embrace unscalable tasks, and ignore early awards.

By Mahesh Muralidhar • 6 min read • Mon, 22nd Jul 2024

Stories from Other Regions

Customer engagement stories

Alcatel-Lucent Enterprise partners with One-Net in Singapore
Unified Communications

Alcatel-Lucent Enterprise partners with One-Net in Singapore

Alcatel-Lucent Enterprise partners with One-Net Communications to boost DAC solutions in Singapore, aimed at sectors like hospitality and transport.

By Shannon Williams • 2 min read • Mon, 5th Aug 2024
Sparteo appoints Rachel Saada as new Head of Marketing
Customer Experience

Sparteo appoints Rachel Saada as new Head of Marketing

Sparteo appoints Rachel Saada as Head of Marketing to boost UK growth, aiming for 50% growth in 2024. Saada brings experience from Jellysmack and Taboola.

By Imee Dequito • 3 min read • Wed, 24th Jul 2024