Customer engagement stories - Page 1
Salesforce unveils Agentforce: autonomous AI for productivity
Last week
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hyperscale
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cx
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martech
Salesforce unveils Agentforce, an autonomous AI suite designed to boost productivity and customer satisfaction across service, sales, and marketing, starting at USD $2 per conversation.
ECI Software appoints Ray Wizbowski as new chief marketing officer
Last week
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saas
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cx
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martech
ECI Software Solutions appoints Ray Wizbowski as chief marketing officer, to drive brand growth and enhance customer engagement.
Enhancing customer loyalty: Key advantage for mid-size retailers
Last week
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martech
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cx
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cdp
Mid-size retailers can boost customer retention and long-term growth through innovative, secure loyalty programs, according to Loyalty Now CEO Anurag Vasisth.
SugarCRM appoints David Roberts as new CEO amidst changes
Last week
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saas
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cx
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martech
SugarCRM appoints David Roberts as new CEO, succeeding Craig Charlton. Roberts to drive global growth and innovation as Charlton becomes Chairman.
Twilio launches global RCS messaging to boost customer trust
Last week
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cx
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martech
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personal computing devices
Twilio launches global Rich Communication Services, enhancing traditional messaging with branded sender ID, logos, and interactive features without code changes.
Oracle NetSuite enhances analytics warehouse with AI upgrades
Last week
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martech
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cx
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ai
Oracle NetSuite unveils AI-powered updates to its Analytics Warehouse, aiming to enhance data analysis and decision-making for businesses with limited resources.
Helia partners with Informatica to enhance data governance
Last week
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digital transformation
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cx
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martech
Helia partners with Informatica to implement the IDMC platform, aiming to expedite claims processing and boost data governance amidst rising living costs.
Square introduces self-serve kiosk for hospitality businesses
This month
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martech
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cx
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payment technologies
Amid staffing woes, Square debuts Square Kiosk to boost hospitality businesses' efficiency with seamless self-serve ordering, enhancing customer experiences.
Kudosity names Mitch Powell Director for Asia amid expansion
This month
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cx
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martech
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sales
Kudosity appoints Mitch Powell as Director for Asia, aligning with the global launch of its unified platform, aiming at robust expansion in Asia from its Singapore base.
Manhattan Associates unveils AI innovations at Melbourne event
Last month
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cx
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martech
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supply chain systems
Cutting-edge innovations in supply chain planning and generative AI were showcased at Manhattan Exchange in Melbourne, drawing over 200 industry reps.
Newgen Software debuts NewgenONE Marvin APEX Edition
Last month
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digital transformation
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cx
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martech
Newgen Software has launched NewgenONE Marvin APEX Edition, a GenAI-assisted low-code platform that promises to slash development time by 40% and enhance customer engagement by 30%.
Reboxed launches ReboxedOS to boost circular economy efforts
Last month
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martech
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cx
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cleantech
Reboxed unveils ReboxedOS, a platform aiding brands and retailers in embracing circular economy practices through advanced recommerce solutions and sustainability tools.
Apromore appoints Brandee Sanders as new chief marketing officer
Last month
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saas
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data analytics
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cx
Apromore names Brandee Sanders as new CMO, underscoring its commitment to growth and innovation in the AI and process mining space.
SleekFlow secures USD $7 million in Series A+ funding round
Last month
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cx
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martech
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ai
SleekFlow secures USD $7 million in Series A+ funding led by Atinum Investment, pushing its total to USD $15 million to fuel global expansion and AI advancements.
Exclusive: How Verint's customer experience is thriving with Open AI
Last month
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uc
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cx
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martech
Verint leverages its open AI platform to revolutionise customer experience, integrating real-time data and ensuring security while leading market innovation.
Interactive appoints Alex Coates as new CEO from 2025
Last month
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martech
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cx
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interactive
Alex Coates has been appointed CEO of Interactive, effective 28 January 2025, set to steer the firm's growth in Cloud, Cyber, and Systems sectors.
Are you maximising Customer Lifetime Value (CLV) with your loyalty program?
Last month
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data analytics
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cx
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martech
Are you fully leveraging Customer Lifetime Value in your loyalty program? With advances in AI and data analytics, companies like Wendy’s and Pret A Manger are seeing transformative results.
Five9 launches new AI product to elevate customer experiences
Last month
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martech
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cx
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ai
Five9 unveils AI Knowledge, the latest in its Genius AI Suite, designed to enhance customer experiences using Generative AI and comprehensive data insights.
Kudosity announces strategic partnerships with Ortto & MoEngage
Last month
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martech
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cx
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integration
Kudosity partners with Ortto and MoEngage to elevate its SMS platform, promising seamless integration and boosted capabilities for customer communication.
Michael McCarthy appointed CCO of moomoo Australia
Last month
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martech
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cx
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ai
Michael McCarthy, a veteran of the Australian financial markets, has been appointed as the chief commercial officer of online trading platform moomoo Australia.