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n3 Hub introduces CDP-as-a-Service for enhanced marketing campaigns
Data Analytics

n3 Hub introduces CDP-as-a-Service for enhanced marketing campaigns

n3 Hub launches CDP-as-a-Service, allowing marketing agencies to utilise its customer data platform for clients.

By Catherine Knowles • 3 min read • Fri, 27th Oct 2023
NTT report: Hybrid working boosts bottom line for Aussie, Kiwi businesses
Customer Experience

NTT report: Hybrid working boosts bottom line for Aussie, Kiwi businesses

NTT Ltd's 2023 Global Employee Experience Trends Report shows 84% of ANZ businesses say hybrid working has boosted their bottom line.

By Kaleah Salmon • 3 min read • Tue, 24th Oct 2023
CrowdStrike first to surpass USD $1 billion in software sales on AWS Marketplace
Public Cloud

CrowdStrike first to surpass USD $1 billion in software sales on AWS Marketplace

Cybersecurity provider CrowdStrike surpasses USD $1 billion in sales on AWS Marketplace, a first for a cloud-based ISV.

By Kaleah Salmon • 3 min read • Tue, 24th Oct 2023
Imply appoints Pranav Parekh as Chief Customer Officer
Customer Experience

Imply appoints Pranav Parekh as Chief Customer Officer

Imply has appointed Pranav Parekh as its new Chief Customer Officer to enhance customer experience and reinforce its position in data analytics.

By Sean Mitchell • 2 min read • Wed, 18th Oct 2023
Inbuilding coverage technology reshapes retail customer experience
Data Analytics

Inbuilding coverage technology reshapes retail customer experience

Inbuilding coverage technology is transforming retail customer experiences by enhancing connectivity, personalisation and payments convenience.

By Sean Mitchell • 3 min read • Mon, 16th Oct 2023
AWS unites with Immutable to integrate game studios into Web3
Gaming

AWS unites with Immutable to integrate game studios into Web3

Amazon Web Services teams up with Web3 gaming firm, Immutable, for seamless integration of game studios into Web3.

By Staff Writer • 3 min read • Fri, 13th Oct 2023
Clear-Com appoints Paul Morini as Southeast Regional Sales Manager
Customer Experience

Clear-Com appoints Paul Morini as Southeast Regional Sales Manager

Clear-Com appoints new sales manager for Southeast US region, focusing on customer engagement and driving sales activities.

By Imee Dequito • 2 min read • Fri, 13th Oct 2023
Global payments launches revolutionary omnichannel solution
Customer Experience

Global payments launches revolutionary omnichannel solution

Global Payments Oceania debuts an omnichannel solution to enhance customer-business interaction across Australia.

By Staff Writer • 2 min read • Wed, 11th Oct 2023
Adobe claims CX revolution with new Experience Mgr for Enterprises
Data Analytics

Adobe claims CX revolution with new Experience Mgr for Enterprises

Adobe releases Adobe Experience Manager for Enterprises, enabling businesses to easily create and edit web content using popular word processing tools.

By Sean Mitchell • 3 min read • Wed, 11th Oct 2023
The importance of conversational AI in contact centres
Unified Communications

The importance of conversational AI in contact centres

8x8 publishes report highlighting the growing adoption and value of conversational AI in the contact centre industry.

By Sean Mitchell • 3 min read • Tue, 10th Oct 2023
Video: 10 Minute IT Jams - An update from Eagle Eye
Software-as-a-Service

Video: 10 Minute IT Jams - An update from Eagle Eye

Eagle Eye's Miles Toolin discusses the company's AI-driven loyalty and promotions platform and its plans for the APAC market. #TechDay #marketing.

By Tom Raynel • 5 min read • Mon, 25th Sep 2023
Video: 10 Minute IT Jams - An update from XRii
Customer Experience

Video: 10 Minute IT Jams - An update from XRii

Matthew Endresz, who is the CEO of XRii, joins us today to tell us more about XRii and what they are doing in the APAC region.

By Tom Raynel • 5 min read • Fri, 22nd Sep 2023
Oracle tops Digital Customer Engagement rankings, says Guidehouse Insights
Customer Experience

Oracle tops Digital Customer Engagement rankings, says Guidehouse Insights

Oracle Energy and Water has been named the top provider in digital customer engagement and experience analytics by Guidehouse Insights.

By Sean Mitchell • 3 min read • Thu, 21st Sep 2023
Sectigo Strengthens Channels with Key Executive Hires
Data Analytics

Sectigo Strengthens Channels with Key Executive Hires

Sectigo appoints Jairo Fraile as VP of Sales and Rob Charlebois as VP of Growth, strengthening their leadership team.

By Imee Dequito • 3 min read • Mon, 18th Sep 2023
XPO: The Mars Agency appoints Gavin McColl as eCommerce Director
Data Analytics

XPO: The Mars Agency appoints Gavin McColl as eCommerce Director

XPO: The Mars Agency appoints Gavin McColl as eCommerce Director, strengthening their digital commerce capabilities.

By Imee Dequito • 3 min read • Thu, 14th Sep 2023
What this drinks retailer did to boost customer conversion to almost 100%
Customer Experience

What this drinks retailer did to boost customer conversion to almost 100%

Shorty's Liquor, Australia's top drinks retailer, upgraded its marketing with Dotdigital to boost customer engagement and measure deliverability.

By Imee Dequito • 3 min read • Mon, 14th Aug 2023
Twilio to deliver new customer-aware generative AI
Customer Experience

Twilio to deliver new customer-aware generative AI

Twilio, the customer engagement platform, will enable companies to create personalised, customer-aware experiences powered by OpenAI.

By Kaleah Salmon • 3 min read • Mon, 7th Aug 2023

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