TelcoNews Australia - Telecommunications news for ICT decision-makers
Australia

Conversational AI Stories - Page 31

Global Stories

Conversational AI stories

Kore.ai, Microsoft link up to advance enterprise AI
Unified Communications

Kore.ai, Microsoft link up to advance enterprise AI

Kore.ai and Microsoft have formed a strategic partnership to integrate Kore.ai's AI agent platform with Microsoft's cloud and AI tools, advancing enterprise automation.

By Jed Nykolle Harme • 3 min read • Wed, 7th May 2025
Kore.ai partners with Microsoft to boost enterprise AI adoption
Unified Communications

Kore.ai partners with Microsoft to boost enterprise AI adoption

Kore.ai partners with Microsoft to enhance AI integration, enabling enterprises to deploy AI-driven solutions within Microsoft 365 Copilot, Teams, and Azure.

By Sean Mitchell • 4 min read • Tue, 6th May 2025
Sinch named leader in Omdia CPaaS report for innovation & AI
Customer Experience

Sinch named leader in Omdia CPaaS report for innovation & AI

Sinch is named a Leader in Omdia's CPaaS 2025 report, scoring highly in innovation and go-to-market strategy with strong global customer engagement.

By Kaleah Salmon • 2 min read • Thu, 1st May 2025
StorONE and Phison expand partnership, launch AI storage platform
Storage

StorONE and Phison expand partnership, launch AI storage platform

StorONE and Phison expand partnership to launch AI-native on-prem storage platform with natural language management, arriving Q2 for enterprise AI training.

By Shannon Williams • 3 min read • Fri, 25th Apr 2025
Further unveils AI-powered platform to centralise GMP data
Marketing Technologies

Further unveils AI-powered platform to centralise GMP data

Further has launched Compass Marketing Intelligence to centralise Google Marketing data within Google Cloud, boosting campaign performance with AI-driven insights.

By Shannon Williams • 3 min read • Thu, 24th Apr 2025
Kore ai partners with Inception to advance AI solutions
Generative AI

Kore ai partners with Inception to advance AI solutions

Kore ai has partnered with Inception to develop AI-driven products for enterprises, enhancing solutions in key sectors across the UAE and beyond.

By Sean Mitchell • 2 min read • Wed, 16th Apr 2025
Capgemini & Google Cloud unite for AI customer solutions
Unified Communications

Capgemini & Google Cloud unite for AI customer solutions

Capgemini has teamed up with Google Cloud to develop innovative AI solutions designed to enhance customer experiences across multiple sectors.

By Sean Mitchell • 3 min read • Thu, 10th Apr 2025
Samsung launches Gemini Live AI feature for Galaxy S25
Artificial Intelligence

Samsung launches Gemini Live AI feature for Galaxy S25

Samsung Electronics has unveiled Gemini Live, a new AI feature for Galaxy S25 users, enabling real-time visual conversations through a free software update.

By Sean Mitchell • 2 min read • Wed, 9th Apr 2025
Oracle & NVIDIA join forces to boost AI application speed
Virtualisation

Oracle & NVIDIA join forces to boost AI application speed

Oracle and NVIDIA have unveiled a partnership to integrate AI tools within Oracle Cloud, enhancing AI application development for enterprises.

By Moritz Florian • 5 min read • Wed, 19th Mar 2025
Adobe unveils AI agent tool for personalised experiences
Unified Communications

Adobe unveils AI agent tool for personalised experiences

Adobe has unveiled the Experience Platform Agent Orchestrator, a new tool aimed at enhancing AI integration for businesses' marketing and customer experiences.

By Melania Watson • 3 min read • Wed, 19th Mar 2025
NICE unveils CXone Mpower Orchestrator for service AI
Unified Communications

NICE unveils CXone Mpower Orchestrator for service AI

NICE has launched CXone Mpower Orchestrator, claiming it as the first solution for complete end-to-end automation in customer service via a single AI platform.

By Sean Mitchell • 2 min read • Wed, 19th Mar 2025
Adobe launches AI-driven updates for personalised CXO
Hyperscale

Adobe launches AI-driven updates for personalised CXO

Adobe has unveiled AI-driven innovations within its Experience Platform, aiming to transform Customer Experience Orchestration and enhance personalisation at scale.

By Melania Watson • 3 min read • Wed, 19th Mar 2025
Microsoft & Snowflake expand partnership with OpenAI
Unified Communications

Microsoft & Snowflake expand partnership with OpenAI

Snowflake has expanded its collaboration with Microsoft, integrating OpenAI's models into its Cortex AI platform, enhancing AI capabilities for businesses.

By Melania Watson • 3 min read • Thu, 27th Feb 2025
Amazon launches Alexa+ with enhanced AI capabilities
Customer Experience

Amazon launches Alexa+ with enhanced AI capabilities

Amazon has launched Alexa+, an advanced AI assistant promising enhanced conversational abilities and seamless integration with various services and devices.

By Melania Watson • 2 min read • Thu, 27th Feb 2025
Pegasystems unveils new AI-enhancing Pega Agent Experience
Digital Transformation

Pegasystems unveils new AI-enhancing Pega Agent Experience

Pegasystems has launched the Pega Agent Experience, a suite of API capabilities aimed at enhancing AI agents' efficiency in automation and orchestration.

By Kaleah Salmon • 3 min read • Fri, 14th Feb 2025
Globality enhances AI Agent Glo with new pricing analysis
Partner Programmes

Globality enhances AI Agent Glo with new pricing analysis

Globality has enhanced its Glo AI Agent, introducing advanced pricing analysis tools aimed at helping Global 2000 firms optimise decision-making and reduce costs.

By Catherine Knowles • 3 min read • Thu, 13th Feb 2025
Unlocking the power of speech to humanise AI-driven customer experiences
Customer Experience

Unlocking the power of speech to humanise AI-driven customer experiences

Recent advancements in conversational AI are transforming customer experiences, as brands embrace AI to foster deeper relationships and enhance engagement.

By Christopher Connolly • 5 min read • Mon, 10th Feb 2025

Stories from Other Regions

Conversational AI stories

Sinch & Verizon to enhance business messaging in the US
Customer Experience

Sinch & Verizon to enhance business messaging in the US

Sinch has strengthened its alliance with Verizon to boost Rich Communication Services adoption for business messaging across the US, enhancing customer engagement.

By Kaleah Salmon • 2 min read • Tue, 25th Mar 2025